Field Service Engineer (West)

Field Services Engineer – Job Description

Position Title: Field Services Engineer
Location: Remote (West Coast)
Job Status: Salary Non-Exempt
Reports to:
Date Prepared: 6/16/2026

Established in 1990, our company specializes in cryopreservation services for fertility centers and cancer patients requiring long-term storage of reproductive materials. We collaborate with fertility clinics nationwide to provide sperm banking and egg freezing solutions, supporting reproductive health and cancer treatment needs across multiple locations. We design technology that provides safety and transparency to modernize and transform IVF.

Position Summary

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. This role is responsible for providing the installation, troubleshooting, repair, and preventative maintenance of all company products at internal and client sites in a timely and accurate manner. This role requires 50-75% monthly travel.

This is a remote, home-based position traveling around the Western US. Overnight multi-day travel will be required.

Detailed Duties & Responsibilities

• Troubleshoots and diagnoses equipment malfunctions using test instruments
• Measures and adjusts digital and analog instrumentation using calibration equipment
• Installs, modifies and repairs company and/or 3rd party equipment
• Manages customer base effectively; prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs
• Demonstrates correct usage and application of equipment to customers
• Conducts product in-service training as required
• Completes service reports, timesheets, expense reports and parts lists in a timely and accurate manner
• Promotes and maintains good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment

Reasonable accommodation may be given to qualified individuals with disabilities to perform the essential functions of the job.

Education/Experience

• High school diploma or equivalent
• Experience working in a hospital and or clinic setting as a vendor
• 5+ years of experience with low voltage troubleshooting and basic high voltage wiring and controls
• Experience with LN2 (liquid nitrogen) is a huge plus
• Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration equipment
• Ability to read and red-line P&ID and electrical schematics
• Moderate technical aptitude; general computer skills with the ability to communicate effectively via e-mail
• Ability to lift at least fifty pounds unassisted
• Ability to climb over and crawl under equipment
• Ability to travel extensively with little notice prior to travel
• Must have a valid driver's license and acceptable driving record
• Ability to work nights, weekends and holidays as business need dictates
• Ability to maintain compliance of all credentialing requirements in order to access customer sites