Customer Support Specialist

Customer Support Specialist

The Appraisal Lane is looking for an exceptional candidate to fill a challenging technical support role in Austin, TX. We need a full-time, experienced representative to support our rapidly growing community of automotive professionals. You should be comfortable with the latest web and mobile tools and technologies, and be skilled at sharing solutions over phone, email and chat. This position also handles internal IT support to our employees, so the ideal candidate will bring experience with PC/Mac OS, networking technologies, IP based phone systems and Google G-suite administration. If you are passionate about your profession, and have a strong drive to succeed, we would like to hear from you.

At The Appraisal Lane (TAL), we've innovated the used vehicle management and valuation process. Partnering with automotive dealers, we provide used vehicle collaboration across an entire dealership group, as well as provide a cash offer to purchase any used car on the dealership lot. Unlike appraisal tools of the past, there are no algorithms here - we use REAL appraisers to submit REAL offers backed by cash. We also provide VIN specific condition reports and valuation guides, coupled with similar vehicle transaction data from the dealerships historical transactions. The Appraisal Lane works with dealerships around the US to source inventory, saving partner dealerships both time and money. Recently, TAL expanded its market with the addition of a consumer component - allowing individual car owners, like you, to submit vehicles for cash/trade-in offers right from your driveway that are redeemable at participating dealerships. Voted the 4th fastest growing technology company and the 3rd best place to work in Austin by the Austin Business Journal, it's no surprise that our company has experienced rapid growth. As a result, we are hiring visionaries who can drive success and contribute pioneering ideas to our team. TAL values its collaborative community and strives to provide a tight-knit, "work family" environment.

You are an incredible communicator and problem solver. You have knowledge of current tech trends and software development. You strive to solve issues on the first interaction with a client. You quickly identify workarounds to problems. You follow up early and often. You are process oriented. You use mobile apps in your day-to-day life. You have worked with the Google G-Suite of products before.

Your day to day will be managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way.

Must haves include at least 2 years of client-facing technical support work history, experience supporting web and mobile based technology, and availability from 8am to 6pm, Monday to Saturday.

Nice to haves include a college degree, G-Suite Admin Experience, RingCentral Admin Experience, and a love for cars and community.

You can work anywhere. Why work here? We believe in work-life balance, it's not just a catch phrase. We show up and work hard, then get out the door and go love our lives, our families, and Austin, Texas. We laugh A LOT, we don't take ourselves too seriously, we are open to suggestions, open to feedback, and we love queso. And, if you're going to spend 40-hours a week working somewhere, work on a product that's really cool. In fact, we invite you to go to the app store, download the BLUE Appraisal Lane app, and submit your car for appraisal, just to experience what we've built. Our apps are unique in the industry, and we are just getting started. Come along for the journey as we transform the auto industry, one interaction at a time.

Benefits & perks include competitive salary, medical, dental and vision covered 100% for employee and ~70% for dependents, 401k, generous holiday and PTO package, free covered parking, fully stocked kitchen, access to breakfast and lunch food trucks year-round, on-site gym access, employee vehicle purchase program, an electronic, adjustable stand-up desk, casual dress and a fun atmosphere.