Marketing Coordinator & Patient Experience Specialist

Job Description

Job Description

About Us

At Advanced Endodontics, we are a high-performing, patient-centered specialty practice committed to delivering an exceptional experience at every single touchpoint. We are growing — and we're looking for the right person to help take us even further. If you thrive in a fast-paced environment, love connecting with people, and want a role where your work truly makes a difference, we want to meet you.

The Opportunity

This is not your average front desk job. This role is equal parts warm, welcoming patient experience and dynamic, creative marketing — giving you the best of both worlds. You'll be the face of our practice and the engine behind our growth.

Front Desk & Patient Experience Responsibilities

•         Greet patients with genuine warmth and professionalism, setting the tone for an outstanding visit from the moment they walk in

•         Answer and manage a multi-line phone system, directing calls with efficiency and a friendly, confident tone

•         Schedule, confirm, and manage patient appointments to maintain an optimized daily schedule

•         Verify insurance eligibility and benefits prior to appointments and communicate coverage details clearly to patients

•         Collect and process patient payments, co-pays, and balances with accuracy and sensitivity

•         Maintain and update patient records, ensuring accurate data entry and HIPAA-compliant documentation

•         Manage incoming and outgoing correspondence including faxes, emails, and referral communication

•         Coordinate with clinical team members to ensure smooth patient flow throughout the day

•         Handle patient inquiries, concerns, and follow-up calls with professionalism and care

•         Prepare end-of-day reports and reconcile daily transactions

•         Maintain a clean, organized, and welcoming front office environment

Marketing & Growth Responsibilities

•         Personally deliver monthly referral appreciation packages to referring dental offices, building genuine relationships in the community

•         Manage and grow our social media presence with engaging, on-brand content across all platforms

•         Develop and execute marketing strategies that directly drive practice growth and increase new patient volume

•         Track and report on marketing initiatives, providing insights and recommendations to leadership

•         Coordinate internal and external communications that reflect the Advanced Endodontics brand

•         Identify new referral partnership opportunities and help nurture existing relationships

•         Support the planning and execution of community outreach and promotional events

Who You Are

•         Outgoing, polished, and confident in front of patients and referral partners alike

•         Creative with an eye for design, storytelling, and social content

•         Highly organized and self-motivated — you take initiative without waiting to be asked

•         Comfortable with social media platforms, basic content creation, and digital tools

•         A natural communicator who can adapt your tone for a nervous patient or a busy dentist

•         Someone who takes pride in doing things right and leaves a positive impression everywhere you go

Why You'll Love It Here

•         A supportive, energetic team that genuinely values your contributions

•         A role with real variety — no two days are exactly the same

•         The opportunity to grow professionally and make a measurable impact on the practice

•         Competitive compensation and a comprehensive benefits package

•         A practice culture built on excellence, teamwork, and mutual respect