CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service.

Essential Duties and Responsibilities

• Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS).
• Greet customers with a friendly, welcoming tone and represent CTOS positively as the initial point of contact.
• Assist customers by providing accurate information regarding pricing quotes, unit availability, and general product inquiries.
• Actively listen to customer needs and direct inquiries to the appropriate departments when necessary.
• Accurately enter and maintain customer and call-related information within Salesforce.
• Resolve basic customer questions or concerns efficiently and professionally.
• Maintain high standards for call quality, customer satisfaction, and responsiveness.
• Adhere to CTOS policies, procedures, and customer service expectations.
• Other duties as assigned.

Required Skills and Qualifications

• High school diploma or equivalent required.
• Experience with Salesforce CRM system.
• Bilingual preferred.
• 2 years experience in customer service, call center, or sales support preferred.
• Strong verbal communication and interpersonal skills.
• Comfortable handling a high volume of inbound calls.
• Ability to multitask and navigate computer systems while speaking with customers.
• Positive attitude with a strong commitment to customer satisfaction.
• Dependable, punctual, and able to work in a fast-paced environment.

Physical Requirements

• A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
• Ability to work around common office equipment, supplies and environments.
• Oral Expression and comprehension: The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you.
• Written Comprehension and expression: The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
• Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Sitting – The ability to sit or stand for long periods of time while performing duties.
• Lifting – The ability to bend, stoop and lift up to 10 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.