Residential Security Agent Team Lead New Palo Alto, CA

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open‑source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Concentric – "Your World Secured" We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Palo Alto, California. This position is onsite. Job Description The Residential Security Agent Team Lead will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, and sustain program development. This is a full‑time position that will be managing a team that provides 24/7 coverage working 12‑hour shifts including weekends and holidays. Schedules will be established in advance for a ‘4/3 and 3/4’ schedule. Responsibilities Manage and track the day‑to‑day of the RST, including personnel, scheduling, equipment, processes, procedures, and incidents. Serve as the subject matter expert (SME) for advising the client in residential security. Collaborate with the client in the development of SOPs, response plans, and suggesting security infrastructure. Brief the client EP team and report on incidents, suspicious activity, and other developments. Act to support threat management and emergency response and be the first point of contact for client security needs. Maintain an accurate and organized inventory of equipment and other administrative documentation. Monitor and manage camera system, access control technology and other security tools. Monitor critical facility functions as assigned by the client. Advise and take action addressing unknown visitors, phone calls, and other contacts. Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables. Provide a high standard of customer service delivery for clients, guests, and staff. Ensure client deliverables are met across the full suite of security services. Proactively communicate with clients regarding risks to personnel, property, or privacy. Ensure completion of any client required plans, surveys, or reports. Assist with customer service issues to ensure a consistently high level of service. Communicate with co‑workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. Provide coverage for and perform the duties of the RST members, as needed. Required Qualifications 5 years’ experience preferably in an armed residential security discipline. Proven experience in and ability to lead, coach, and mentor security personnel. Experience managing small teams. All required licenses and certification requirements, including a current CA state guard card (unarmed position), current CPR/AED/First Aid certificate, and a valid driver’s license. A successful track record operating within a high‑touch, customer‑service environment. Appropriate professional bearing and customer service skills. Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy. High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy. Excellent written and verbal communication skills. Skilled in synthesizing facts, concepts, and principles. Emotional intelligence and a customer‑focused approach. Agent must be of a physical standard to be able to patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain; assist client if injured or need evacuating. Preferred Qualifications Operational experience with residential security teams, executive protection details and/or high‑profile corporate security teams. Executive Protection and/or Tactical training (Military/Law Enforcement). Compensation & Benefits The pay rate for this position is $50/hr. The HSA medical plan covers 100% of the premium for employee‑only coverage. The PPO medical plan requires an employee contribution for employee‑only coverage; both plans are partially covered for dependents. Concentric also offers an HSA employer contribution. Medical FSA. Employer‑paid insurance: life, STD, LTD, and AD&DD. Paid holidays. Paid leave (vacation, sick, parental). Pet insurance. National discount employee program. Employee Assistance Program for personal needs. Credentity Protection – Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support. Dedicated Security and Intelligence Training Programs for Professional Development. Coaching and Mentoring Opportunities. Concentric and SPS Global acknowledge the systemic barriers in the security industry and are committed to programs and initiatives that promote diversity, equity, and inclusion. We are creating a diverse environment and are proud to be an equal‑opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page. #J-18808-Ljbffr