Patient Care Coordinator

Patient Care Coordinator

Body Moksha Physical Therapy is hiring a full-time Patient Care Coordinator to run daily front desk operations, keep our schedules full, and support patient communication and clinic organization.

This role is the heartbeat of how our clinic runs day to day. You're the first person patients interact with, the one making sure schedules stay tight, payments are processed correctly, and nothing falls through the cracks. It takes someone who genuinely enjoys that responsibility and takes pride in being the person who keeps everything moving.

Some days move fast with patients checking in and out, phones ringing, and payments happening all at once. Other days are slower. You'll need to know how to prioritize when it's busy and what to catch up on when things settle down. If you're someone who's built a career around front desk operations, patient coordination, or office management and you're looking for a team that values what you do, we want to hear from you.

This role will train at our Chatham location and transition to our second location in the Millburn area, expected to open later this year.

What You'll Be Responsible For

• Front Desk and Phone Management
  • Answer and manage incoming calls on our main line
  • Make outbound calls and texts to confirm upcoming evaluations and appointments, following our confirmation timeline and cutoffs
  • Greet, check in, and assist patients at the front desk
  • Schedule, reschedule, and confirm appointments
  • Follow up on incomplete intake forms
  • Rebook cancelled appointments and work the waitlist to fill open spots
  • Keep PT schedules as full as possible and minimize gaps in the day
• Scheduling and Financial Accuracy
  • Run our daily financial reports before end of shift to confirm visits are recorded correctly, package sessions are applied, and payments have gone through
  • Catch and resolve any billing discrepancies same day, or flag them right away if they can't be resolved on the spot
  • Keep the schedule and lead tracking system current at all times so nothing falls through the cracks
• Clinic Operations and Admin Support
  • Log information accurately into Stride, including new patient profiles and package entries
  • Collect and verify patient paperwork, insurance cards, and required information before evaluations
  • Process patient payments and set up payment plans as needed
  • Track patient sessions and packages
  • Communicate with the team throughout the day using internal messaging tools
  • Print weekly schedules
  • Prepare materials for workshops
  • Handle incoming mail
  • Restock supplies and help manage inventory, including linens
  • Support the Owner and Operations Manager with general administrative tasks
  • Help keep the clinic organized, prepared, and running smoothly

Who You Are

You're someone who has done this type of work before and actually likes it. You take pride in being the person who makes sure the day runs smoothly, patients feel taken care of, and the details are handled right.

You're a strong fit if you are:

• Experienced in a front desk, patient coordinator, or medical office admin role (2+ years preferred)
• Someone who has stayed in and grown within administrative or front desk roles and wants to keep doing that work
• Comfortable managing a busy phone line
• Able to juggle check-ins, calls, scheduling, and payments at the same time without getting rattled
• Good at prioritizing on busy days and staying productive on slower ones
• Friendly, professional, and reliable with patients and coworkers
• Detail-focused with data entry and follow-up
• Tech-savvy and comfortable learning new systems
• Familiar with spreadsheets, EMRs, or scheduling software
• Comfortable working independently
• Able to take direction and follow established processes
• Excited to be part of a small, collaborative team

Schedule

Monday: 11:00 AM - 7:00 PM Tuesday: 7:30 AM - 3:30 PM Wednesday: 11:00 AM - 7:00 PM Thursday: 7:30 AM - 3:30 PM Friday: 7:30 AM - 3:30 PM

What You'll Receive

$22-$24/hour Full-time, in-person role Paid time off Simple IRA Medical, dental, and vision benefits Supportive small-team environment Training on clinic systems and processes A role where your organization and follow-through directly support patients and the team

About Body Moksha Physical Therapy

Body Moksha Physical Therapy helps active adults in their 40s, 50s, and 60s move better, stay active, and keep doing what they love without relying on pain pills or feeling rushed through care.

Since 2016, Body Moksha has provided one-on-one, insurance-free physical therapy in a warm, relationship-first environment. Most patients find the clinic through referrals, which speaks to the trust, care, and results the team is known for.

You can learn more at or on Instagram at @bodymokshapt.

Apply Today

If you've built your career in front desk or patient coordination roles, you're great with systems and schedules, and you want a team that respects and relies on what you do every day, we'd love to hear from you.