Field Service Technician (Power Tools) - Richmond, Virginia

What You Will Do:

As a Field Service Technician providing support for our Power Tools you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. The person in this role should love to solve problems. Candidates must be willing to spend most days traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

Who We Want:

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Adaptable team players. People who organize travel, balance competing priorities, and provide support wherever business needs arise.

• Independent navigators: People who operate effectively in unclear or evolving situations, who take ownership, adapt quickly, and confidently move work forward without complete information.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

• Highly proficient Microsoft Office users. People who leverage tools like Excel, PowerPoint, Outlook, and Word to work quickly, accurately, and productively, minimizing rework and maximizing impact.

Knowledge & Skill Requirements:

• Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
• Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.

• Ability to perform independently in fast‑paced, high‑pressure environments while remaining self‑motivated, self‑reliant, and effective with minimal supervision.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptability to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.
• Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Education/Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What you will get

• Company vehicle for business use
• Medical, Dental, Vison, and Prescription Drug Insurance
• Tuition reimbursement
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid Vacation/Sick Time
• Basic life, AD&D and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan
• Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership

United States of America Pay Ranges:

• USN : $28.01 - $38.75 USD Hourly