Customer Service Advisor

Job Title: Customer Service Advisor

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Embark on a rewarding career journey with Team Car Care today as a Customer Service Advisor!

Do you have experience in retail, customer service, hospitality, sales, or another customer-facing environment? Your experience connecting with customers, understanding their needs, and delivering exceptional service can help you succeed in this role. No automotive experience is required! Our comprehensive training program will provide you with the automotive knowledge and skills you need to become successful. If you enjoy working with people, building relationships, and creating positive customer experiences, we want to hear from you!

FULL-SERVICE REWARD S

• Competitive Base pay
• Biweekly bonus incentives upon certification
• Employee referral bonuses
• Fleet referral bonuses
• Career advancement opportunities
• Medical, dental, and vision insurance benefits and 401K plan with company match for FT employees
• PerkSpot platform with access to exclusive discounts on travel, electronics, concerts, and more attractive employee discounts
• PTO starts after 180 days
• Spot bonuses through our internal rewards program
• Uniforms provided and professionally laundered and Tools provided
• DailyPay

GEAR UP FOR YOUR ROLE

As a Customer Service Advisor (CSA), you play an important role in creating a welcoming, professional, and positive experience for every guest.

You will serve as a key point of contact throughout the guest's visit by listening to their needs, explaining recommended products and services, answering questions, and keeping them informed throughout the service process. Through our comprehensive training program, you'll develop the knowledge and skills needed to become certified in the services we provide.

In addition to providing exceptional customer service, CSAs work closely with the service team to help ensure vehicles are serviced safely, efficiently, and according to manufacturer recommendations.

Whether you're starting your career or looking for an opportunity to grow within the automotive industry, this is a great opportunity to develop valuable customer service, sales, and automotive skills.

HOW YOU WILL DRIVE SUCCESS

• Greet every guest with a warm welcome and a sincere smile.
• Listen to guests' needs and accurately understand their service requests.
• Present oil options and additional products and services using a mobile tablet and manufacturer recommendations.
• Educate guests about recommended maintenance and available products and services.
• Provide personalized recommendations based on manufacturer guidelines and information identified during the service process.
• Communicate with guests throughout the service, providing updates, answering questions, and addressing concerns.
• Build trust with guests through clear, professional, and honest communication.
• Review completed services with guests and confirm their satisfaction before they leave.
• Assist the service team with the oil change and preventative maintenance process as needed.
• Perform preventative maintenance services as trained and certified, including oil and filter changes, fluid checks and top-offs, and inspections of items such as lights, wiper blades, tires, and brakes.
• Check and communicate oil levels, part numbers, service recommendations, and other vehicle information with the team.
• Maintain a clean, organized, and safe work environment.
• Follow all safety policies, procedures, and company standards.
• Work as part of a team to provide efficient and high-quality service.
• Complete required training and certifications within established timeframes.
• Work toward daily sales and service goals by educating guests, building trust, and creating guests for life.
• Perform other duties as assigned by management.

UNDER THE HOOD – WHAT YOU'LL NEED

• At least 3 months of customer-facing experience, such as retail, food service, hospitality, sales, or a similar environment.
• Must be at least 18 years of age and legally authorized to work in the U.S. without requiring company sponsorship, now or in the future.
• Previous automotive experience is preferred but not required.
• A valid driver's license is preferred.
• Strong customer service and communication skills.
• Ability to listen carefully, understand guest needs, and explain products and services clearly.
• A positive, energetic attitude and a willingness to engage with guests.
• Strong work ethic with a dependable, team-oriented approach.
• Ability to follow procedures, identify problems, and make sound decisions.
• Willingness to learn and participate in ongoing training and certification programs.
• Ability to work effectively in a fast-paced environment while managing multiple responsibilities.
• Ability to read and interpret safety rules, operating instructions, procedure manuals, and other workplace documents.
• Physically able to stand for extended periods on hard surfaces, bend, squat, stoop, reach, and perform other manual tasks.
• Ability to lift up to 50 pounds.
• Willingness to work in varying temperatures, loud environments, and around vehicle exhaust fumes.
• Availability to work a flexible schedule, including weekends and some holidays.
• Commitment to following all safety protocols, company policies, and procedures.
• Ability to work effectively in a team environment and contribute to a positive workplace culture.

TRAIN, GROW, AND BUILD YOUR CAREER

At Team Car Care, we're committed to helping our team members develop their skills and grow within the organization. Through hands-on training, certifications, cross-training, and career development opportunities, you'll have the opportunity to expand your knowledge and take the next step in your career.

Your journey can start as a Customer Service Advisor and lead to opportunities in advanced service, leadership, management, and other areas of the business.

EQUAL EMPLOYMENT OPPORTUNITY

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Team Car Care, we know that diversity makes us stronger. We are committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.