Service Manager

Job Description

Job Description

Automotive Service Manager

Lehighton Kia

Full-Time | Monday–Friday | No Weekends

Lehighton Kia is seeking an experienced and driven Automotive Service Manager to lead our service department. This is a Monday through Friday position—no weekends—offering an excellent work-life balance in a fast-paced, customer-focused environment.

We are looking for a results-oriented leader with a strong background in automotive service management, team leadership, and customer relations. The ideal candidate is passionate about delivering exceptional customer service, maintaining professionalism at all levels, and fostering a collaborative, high-performing team.

Position Overview

The Service Manager is responsible for overseeing all aspects of the dealership’s service department operations, ensuring efficiency, profitability, and a superior customer experience. This role requires strong leadership, operational expertise, and a commitment to continuous improvement.

Key Responsibilities

Operational Leadership:

Oversee daily service department operations, including workflow management, technician productivity, and adherence to dealership and manufacturer standards.

Customer Satisfaction:

Deliver and maintain exceptional customer service by implementing effective processes, addressing concerns promptly, and ensuring a positive service experience.

Financial Performance:

Develop and execute strategies to maximize departmental revenue, control expenses, and achieve profitability goals.

Team Management:

Recruit, train, mentor, and lead service advisors, technicians, and support staff to build and maintain a high-performing, team-oriented environment.

Compliance & Safety:

Ensure full compliance with safety regulations, environmental policies, and manufacturer guidelines.

Process Improvement:

Continuously evaluate and improve service processes to increase efficiency, reduce wait times, and enhance service quality.

Collaboration:

Work closely with the sales and parts departments to streamline operations and support overall dealership success.

Reporting & Analysis: Monitor and analyze key performance indicators, including CSI (Customer Satisfaction Index), revenue, labor hours, and efficiency metrics to drive data-informed decisions.

Qualifications

· Minimum of 3–5 years of experience in an automotive service management role within a dealership environment

· Strong leadership and team-building skills with the ability to motivate and develop employees

· Comprehensive knowledge of dealership service operations, including warranty processes and manufacturer compliance

· Exceptional customer service and conflict resolution skills

· Proficiency in dealership management systems (DealerTrack, DealerLogix, Xtime, Dynatron)

· Excellent organizational and multitasking abilities in a fast-paced environment

· Strong problem-solving skills and attention to detail

Compensation & Benefits

· Competitive salary with performance-based incentives

· Comprehensive benefits package, including health and dental

· 401(k) retirement plan (after 1 year)

· Paid time off and holidays

· Professional development and training opportunities

· Monday through Friday schedule – no weekends

If you are a motivated leader committed to excellence in customer service and team performance, we encourage you to apply and become part of the Lehighton Kia team.

Join our team at Lehighton Kia and elevate your automotive career! 

 

AAP/EEO Statement 

 

Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships’ employees to perform their job duties may result in discipline up to and including discharge.