IT Support Technician (Field & Client Services)

Job Description

Job Description

IT Support Technician (Field & Client Services)

Position Overview

Atlantic-IT.net is seeking an IT Support Technician to provide onsite and remote support for our clients. This role is ideal for someone with 2-5 years of hands-on IT support experience who enjoys solving technical issues, working directly with end users, and traveling to client locations throughout the local area.

Responsibilities

• Provide onsite and remote technical support for client environments.
• Troubleshoot and support Windows, Microsoft 365, Apple/Mac, and iOS devices.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Assist with new user setup, workstation deployments, and technology upgrades.
• Document work performed and maintain accurate service tickets.
• Deliver excellent customer service while communicating effectively with clients.
• Escalate complex technical issues when appropriate.

Required Qualifications

• CompTIA A+ Certification required.
• 2-5 years of hands-on IT support experience.
• Minimum 2 years of onsite/field support experience.
• Experience supporting:
• • Microsoft 365
  • Windows operating systems
  • Apple macOS
  • iPhone/iPad (iOS/iPadOS)
• Strong troubleshooting and customer service skills.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience working for an MSP or supporting multiple client environments.
• Familiarity with remote support tools and ticketing systems.
• Microsoft or Apple certifications are a plus.

Compensation & Benefits

• $20-$28 per hour based on experience.
• Full-time position.
• Medical benefits.
• Paid Time Off (PTO).
• Opportunities for training and professional growth.

Additional Requirements

• Ability to travel regularly to client sites throughout the local area.
• Ability to lift and move technical equipment as needed.

Target Candidate: A hands-on Help Desk Technician, Desktop Support Technician, or Junior Field Technician with 2-5 years of experience. This is not a senior-level engineering role and is best suited for someone looking to continue building their technical skills while supporting a variety of client environments.

Atlantic-IT stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.

Company Description

Atlantic-IT stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.