Service Delivery Specialist

Role Description

Hyper Solutions is seeking a detail-oriented and process-focused Service Delivery Specialist to support daily field service operations across national and local markets. This role is responsible for coordinating service partner schedules, managing procurement logistics, processing service-related transactions, and supporting operational execution throughout the service lifecycle.

This position plays a critical role in ensuring operational efficiency, service readiness, and cost-effective deployment of field resources. The Service Delivery Specialist will work cross-functionally with Service, Logistics, Finance, Engineering, and Sales teams to improve service delivery, support scalable growth, and maintain accurate operational and financial tracking.

Core Responsibilities

• Schedule and dispatch service partners and internal resources for field service activities
• Coordinate service logistics, including parts availability, procurement, shipping, and delivery timelines
• Generate and manage purchase orders (POs) and service orders (SVs) for vendors and service partners
• Maintain accurate tracking and processing of time and materials (T&M) for service events
• Review and reconcile partner and vendor invoices to ensure alignment with job scope and approved costs
• Support service margin optimization through strategic partner scheduling, utilization, and cost management
• Maintain real-time visibility into service inventory, delivery timelines, and operational status updates
• Serve as a key operational point of contact across Service, Sales, Engineering, Logistics, and Finance teams

Additional Responsibilities

• Develop and document SOPs across the service workflow from initiation through closeout
• Support operational improvements related to system usage, service coordination, and reporting visibility
• Track partner performance and cost trends to support service-level improvements and cost controls
• Assist Finance with service documentation, reporting, and billing support
• Support scalable processes to accommodate increased service volume and partner network growth
• Participate in internal discussions related to field readiness, scheduling, and operational planning

What You’ll Be Doing Day-to-Day

• Coordinating technician and service partner schedules across multiple markets
• Managing service-related procurement and parts ordering activities
• Tracking service inventory usage, replenishment needs, and shipping timelines
• Processing and validating service orders, purchase orders, invoices, and T&M records
• Communicating job updates, timelines, and requirements with internal teams and external partners
• Supporting issue resolution related to scheduling, logistics, or service readiness

Qualifications

• 3+ years of experience in service coordination, field operations, or service administration
• Experience working with ERP systems such as NetSuite, SAP, or similar platforms
• Familiarity with service dispatching, procurement processes, and field service logistics
• Understanding of cost controls, operational budgeting, and partner/vendor management
• Strong organizational, communication, and problem-solving skills
• High attention to detail and ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience in electrical distribution, power systems, or technical field service environments
• Experience supporting service contracts, partner programs, or T&M invoicing
• Intermediate to advanced Excel skills and reporting experience
• Strong operational mindset with a focus on process improvement and scalability

Benefits

• Competitive compensation and comprehensive benefits, including employer-paid medical, dental, and vision coverage
• 401(k) with company match
• Opportunity to grow your career as part of a high-impact HR team

Compensation

The anticipated minimum hiring range for this role is $80,000 - $100,000 per year plus bonus. Actual salary varies due to factors that may include, but are not limited to, relevant experience, skills, certifications, and location. This hire will be eligible for a discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Location

Remote or onsite in Richmond, VA depending on candidate location and business needs.

Company Description

Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.

Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.