Branch Optimization and Support Analyst

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. Job Description First Hawaiian Bank is currently seeking an experienced and collaborative Branch Optimization and Support Analyst to join our Service Delivery Team. The Branch Optimization and Support Analyst partners with the AVP & Branch Support Officer to independently evaluate branch operations, interpret performance data, and develop recommendations that improve efficiency, service consistency, and operational performance. The role supports cross‑functional process improvement initiatives, including pilots, deployments, change‑management activities, and maintenance of accurate branch operating procedures. Compensation The annual salary range for this level of role is $45,000 to $70,000/year per year; commensurate with experience. Work Hours Monday - Friday, 8:00 AM - 5:00 PM (hours may vary) Responsibilities The Branch Optimization and Support Analyst partners with the AVP & Branch Support Officer to independently evaluate branch operations, interpret performance data, and develop recommendations that improve efficiency, service consistency, and operational performance. The role supports cross-functional process improvement initiatives, including pilots, deployments, change-management activities, and maintenance of accurate branch operating procedures. Qualifications The ideal candidate will have: High School diploma/GED or equivalent experience. Must have a valid Hawaii driver’s license for occasional on-site branch visits. Bachelor’s degree in Business Administration, Data Analytics, Finance, Operations Management, or a related discipline preferred. Coursework or certifications in data analysis, process improvement, or operations management are desirable. 3 years of relevant work experience in branch operations, branch support, business and data analytics, process improvement, or related roles. Benefits and Additional Information We proudly offer a comprehensive benefits program for all employees. For more information, Click Here . We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit . Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members. If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES! Job Info Job Identification 259 Job Category Enterprise-wide Services Posting Date 05/29/2026, 09:58 PM Degree Level High School Graduate Job Schedule Full time #J-18808-Ljbffr First Hawaiian Bank