IT Support Analyst

LayerCake is seeking a Dedicated Support Analyst II to support a designated client environment in Anaheim. You will handle moderate L2 issues, build relationships, and become a trusted day-to-day resource across client operations. Responsibilities include resolving tickets, mentoring junior staff, and maintaining accurate documentation. The role requires 1+ year in IT support, strong troubleshooting, and excellent communication skills, with travel up to 50-80% annually. #J-18808-Ljbffr