Program Manager - Family Resource Center

Family Service Rochester is seeking a collaborative, strategic, and community-centered Program Manager to lead the operations and development of our Family Resource Center (FRC). This full-time leadership role is an exciting opportunity for someone passionate about strengthening families, building community partnerships, and advancing equitable, family-centered services that help children and caregivers thrive. The Family Resource Center serves as a welcoming hub where families can access support, resources, education, and connections that promote resilience and well-being. The Program Manager will oversee the coordination, implementation, and continuous improvement of FRC programming and services while fostering strong partnerships with families, kinship caregivers, community organizations, and stakeholders. This role is ideal for a leader who values collaboration, relationship-building, and community engagement and who understands the importance of creating systems of support that are accessible, trauma-informed, strengths-based, and culturally responsive. Position Overview The Program Manager will provide leadership and oversight for Family Resource Center operations, staff support, community engagement, program development, and partnership coordination. The position will help ensure services effectively support families by: Providing concrete resources and connections to community supports Strengthening parental and caregiver resilience Promoting healthy social connections Increasing caregiver knowledge of parenting skills and child development Supporting the social and emotional well-being of children Enhancing supports for kinship families and caregivers The Program Manager will work closely with the Family Advisory Board (FAB), community partners, county agencies, schools, and other service providers to identify community needs and strengthen coordinated family support systems. Key Responsibilities Lead the planning, coordination, implementation, and evaluation of Family Resource Center programs and services Supervise and support Family Resource Center staff, including Family Advocates and other program personnel Foster a welcoming, family-centered environment that emphasizes dignity, accessibility, and collaboration Develop and maintain strong partnerships with community organizations, schools, county agencies, and other stakeholders Support and strengthen services for kinship caregivers, including grandparents, relatives, and other caregivers raising children Collaborate with community partners and the Family Advisory Board (FAB) to guide program development, outreach, and strategic priorities Facilitate community engagement efforts, meetings, and listening sessions to identify emerging family and community needs Ensure effective coordination of services and referrals for families accessing support Maintain knowledge of county and community resources, policies, procedures, and relevant statutes impacting children and families Utilize data, feedback, and outcomes to support continuous quality improvement and program effectiveness Support grant reporting, program documentation, and compliance requirements as needed Promote trauma-informed, strengths-based, and culturally responsive practices throughout all program operations Qualifications Qualified candidates will possess: Bachelor’s degree in social work, human services, psychology, public health, family studies, or a related field required Master’s degree and/or Minnesota Social Work licensure preferred Minimum of 3–5 years of experience in child welfare, family support services, human services, community-based programming, or related work Previous leadership, supervisory, or program coordination experience preferred Experience working with children, families, and kinship caregivers strongly preferred What We’re Looking For Our ideal candidate: Is a strong relationship-builder who works effectively with diverse individuals, families, and community partners Understands the unique strengths and challenges experienced by kinship families Demonstrates excellent leadership, communication, organizational, and problem-solving skills Values collaboration and shared decision-making Has knowledge of trauma-informed care, crisis intervention, and family systems Is skilled at balancing strategic leadership with direct community engagement Is comfortable working independently and collaboratively within multidisciplinary teams Possesses strong computer and administrative skills Bilingual abilities are a plus Why Join FSR? At Family Service Rochester, we are committed to creating a collaborative, inclusive, and supportive workplace where all identities are welcomed and valued. We believe meaningful partnerships begin with listening, respect, shared power, and recognizing the strengths in every person and family we serve. We offer: Competitive compensation Comprehensive health insurance Company-paid life and disability insurance 5% retirement contribution match Continuing education and professional development opportunities Public Service Loan Forgiveness (PSLF) eligibility Employee Assistance Program (EAP) resources Flexible scheduling 4½ weeks of PTO starting accrual 11½ paid holidays annually Our culture emphasizes learning, growth, and employee voice. Staff regularly engage with senior leadership to share ideas, feedback, and innovation. We believe our employees are our greatest asset, and we are proud to foster an environment where people can grow professionally while making a meaningful difference in the community. If you are passionate about strengthening families, supporting caregivers, building community partnerships, and leading programs that create lasting impact for children and families, we encourage you to apply.