DSHS ESA CSD Public Benefits Specialist 5

DSHS ESA CSD – Public Benefits Specialist 5 Economic Services Administration (ESA), Community Services Division (CSD), is hiring a Public Benefits Specialist Supervisor (PBS5) to join our leadership team in Clarkston, Washington. As a PBS5, you will directly supervise and oversee workflow and quality assurance for a unit of Public Benefits Specialists and lead workers within a Community Services Office (CSO). This full-time, in-office position works Monday through Friday from 8:00 a.m. to 5:00 p.m. The position plays a critical role in maintaining the accountability and integrity of CSD programs by ensuring quality control and payment accuracy. You will also help strengthen partnerships with state agencies and community organizations to support the effective delivery of human services to individuals, families, and communities. This role will have access to the Washington Healthplanfinder (HPF) system and personally identifiable information (PII). A criminal background check is required due to the Information Exchange Agreement between CMS and State-Based Exchanges for health insurance affordability program information under the Affordable Care Act. Some of what you'll do: Supervise a unit of Public Benefits Specialists 1-4 who gather information and determine client eligibility for public assistance programs. Conduct or arrange for timely technical and professional training for staff, including the agency’s Public Benefits Specialist Training for new staff. Conduct regular and productive unit and one‑on‑one meetings with staff. Explain policies, rules, procedures and agency goals and performance information to unit staff. Analyze, monitor and assign unit tasks, workload, and performance standards to ensure smooth flow of work. Complete employee performance appraisals and annual performance evaluations for review. Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients. Administer and adhere to provisions in the collective bargaining agreement and personnel rules. Analyze agency policy and practices and collaborate with other supervisors/management to develop, modify, or improve local policies and procedures. Effectively manage and maintain partnership relations with community partners. Additional knowledge, skills, and abilities that we’re looking for: Ability to build effective working relationships with subordinate lead workers, administration officials, management team, service staff, partner agencies, contract providers, and the public. Ability to analyze and evaluate performance data, identify trends, create reports, and communicate findings and issues to stakeholders. Maintain working knowledge of eligibility for all public assistance programs. Ability to assist others in interpretation and analysis of data. Who should apply? One year of experience as a Public Benefits Specialist 3 or 4. OR a Bachelor’s degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or providing staff support in public assistance eligibility determination, or analyzing, verifying, and evaluating financial data and information. Three years of out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered towards experience. Related or closely related employment experience may substitute years of education. Interested? An updated resume. Three professional references with contact information. Questions? Please reach out to DSHS Recruiter Ricky Luna at View email address on click.appcast.io and reference job number #04434. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. 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