Coworking Community & Operations Manager

Job Description

Coworking Community & Operations Manager

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Kreate Hub | Bronx, NY | Full-time, on-site

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Base salary: $70,000-$80,000 per year

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Performance bonus: Up to $10,000 annually, based on achievement of established performance goals

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Vacation: Two weeks annually

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Reports to: CEO

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Schedule: Monday-Friday, 9 a.m.-5 p.m. Occasional evening and weekend work is required for operational needs, scheduled events, and urgent building matters.

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Target start date: November 1, 2026

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The opportunity

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Kreate Hub provides workspace for artists, makers, and creative businesses. We are seeking an experienced manager to take ownership of our Bronx location: maintain high occupancy, convert inquiries into memberships, retain members, manage collections, and keep the building running smoothly.

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This is a hands-on role combining sales, hospitality, and property operations. You will lead tours, resolve member concerns, coordinate vendors, and follow through on daily priorities while reporting directly to the CEO.

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What you will do

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- Maintain high occupancy: Respond promptly to leads, conduct tours, follow up consistently, complete membership agreements, and plan ahead for renewals and vacancies. Keep an accurate sales pipeline and track conversion results.

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- Retain and onboard members: Review member applications under company policies, coordinate agreements, move-ins and access setup, and explain building rules. Check in regularly, resolve concerns, and apply membership and billing policies consistently.

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- Own daily building operations: Conduct routine inspections, coordinate maintenance and vendors, manage supplies and move-outs, and verify that repairs are completed. Maintain access records, document incidents, and escalate urgent safety or security matters.

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- Manage collections and expenses: Monitor receivables, follow up on overdue balances, maintain accurate payment records, and control expenses within approved budgets and authority.

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- Coordinate people and community: Set priorities for assigned staff and contractors, coach staff where applicable, and organize approved events, partnerships, and outreach that support member engagement and leasing.

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- Report results: Give the CEO concise weekly updates on occupancy, leads and tours, conversions, renewals, collections, and unresolved operational issues, with clear next actions.

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What you bring

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- At least four years of experience in coworking or hospitality.

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- Experience taking responsibility for daily site or department operations, customer service, and sales or retention results.

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- Concrete examples of improving or maintaining occupancy, converting prospects, increasing repeat business, or retaining members or guests.

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- Practical experience with vendor coordination, payment follow-up, and resolving customer or building issues.

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- Clear communication, accurate records, sound judgment, and reliable follow-through.

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- Proficiency with CRM, property-management, or comparable business systems.

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Experience with creative communities, studio leasing, or event programming is preferred.

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Apply

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Email your resume to the Hiring Manager at View email address on ziprecruiter.com with the subject Bronx Community & Operations Manager. Include a brief example of a sales, occupancy, or retention result: the starting point, your actions, and the outcome. Hospitality examples are welcome; approximate figures are sufficient, and confidential employer information is not required.

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