Department Coordinator (Servicing)
Hilltop Holdings
Department Coordinator
PrimeLending is seeking a Department Coordinator to be responsible for various administrative coordination activities for the Servicing team including staff and project support, document imaging, processing and distributing mail.
Responsibilities
Employees in this role may do any combination of responsibilities listed below:
- Review documents to determine which department they should be routed to
- Ensures documents are sorted and prepared with the necessary components and are then scanned into the system of record
- Respond to work requests from department staff in a timely and accurate manner
- Maintain spreadsheets or system records capturing appropriate tracking, notations or completion status information
- May be the point of contact for assembling, receiving, sending and distributing packages; labeling and/or opening packages and recording pertinent information
- May coordinate or assist in the coordination of department specific projects, schedules, meetings, etc.
- Perform data collection, analysis and reporting to Manager for decision making purposes
- Maintain communication with internal and external contacts; escalate any issues as appropriate
- Other duties as assigned or required
Qualifications
- High School diploma or equivalent
- 3 years administrative experience
- Basic knowledge of mortgage industry preferred
- Excellent communication skills, both verbal and written
- Ability to demonstrate strong detail orientation and analytical skills
- Ability to meet deadlines
- Excellent PC skills, including Microsoft Office Suite
- Strong customer service orientation
- Displays time management, organizational and problem-solving skills
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
About Us
PrimeLending, a PlainsCapital Company, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we've been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.
Award-Winning Culture
Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.
- #7 2023 Energage Top Workplaces in the USA
- # 11 2023 Energage Top Workplaces in Financial Services
- Top 25 2023 Fortune Best Workplaces for Women
- Top 25 2023 Fortune Best Workplaces in Financial Services
- Top 50 2023 Fortune Best Workplaces for Millennials
- #11 2023 Fortune Best Workplaces in Texas
- Scotsman Guide 2024 Top Workplaces (Editor's Pick)
- #7 2023 Dallas Morning News Top Workplaces
Key Facts About PrimeLending
- Established in 1986
- Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
- #11 2023 Top Retail Volume, Scotsman Guide
- #15 2023 Top Overall Volume, Scotsman Guide
- 400+ purchase, renovation, refinance and reverse mortgage products
- National lender with coverage in all 50 states
- 2023 Best-in-Class Lender in 4 categories by MortgageCX
- Branches located in 42 states
- 96% customer satisfaction rating
- 4.9 national average star rating on Google
- 22,000+ five star Zillow reviews
Job Info
- Job Identification 32018
- Job Category Administrative Support
- Posting Date 06/23/2026, 02:24 PM
- Job Schedule Full-Time
- Locations 18111 Preston Rd, Dallas, TX, 75252, US (On-site)
- Business Unit PrimeLending
Vacancy posted 1 day ago
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