Customer Service Representative

Job Description

Job Description

Who We Are

Do you want to work for a company named to the Best Places to Work in Rubber and Plastics? Zeon Chemicals is the leading developer and supplier of innovative polymers, including synthetic elastomers and specialty chemicals and other selected products used in countless applications worldwide. We develop superior elastomers for the hottest parts of automotive engines, polymers for longer lasting laser printer rolls, synthetic rubber to survive oil wells' most aggressive fluids and cyclo-olefin plastics for today's advanced medical and electronic applications.

Our team is outstanding at what they do, and we enjoy a great company culture and work environment! This combination truly makes us a best place to work!

Purpose:

This position is the first level of contact between the customer and Zeon Chemicals LP. This includes order placement, product availability, pricing, order status, requests, chemical samples, literature, and general account information.

Job Functions/Accountabilities:

Primary Responsibilities:

• Process new orders, analyze and respond to customer inquiries.
• Analyze and process customer requests and complaints via the Customer Response System.
• Review open orders daily and take appropriate action.
• Provide product assistance by directing technical questions to the appropriate department.
• Maintain and update customer account information.
• Assist Sales Representatives with customer-related requests.
• Continuously seek ways to improve the performance of our facility's operation and ensures that customers' (both internal and external) needs are met.
• Adhere to the quality system.
• Perform all other duties as assigned by supervisor.

Qualifications:

Education and Certifications:

• Bachelor’s degree in related field preferred.

Experience:

• 5+ years of experience in Customer Service in a fast-paced technical environment
• SAP experience is a plus

Special Qualifications:

• Excellent verbal and written communication skills are required.
• Excellent analytical and problem-solving skills are required.
• Strong organizational skills are essential.
• Knowledge of windows-based software and Network or PC-based order entry experience is required.

Benefits:

Zeon employees enjoy growth opportunities as well as a highly competitive salary and benefits program.

Zeon Chemicals does not discriminate in employment on the basis of race, color, religion, national origin, age, sex, physical or mental disability, or any other characteristic protected by applicable law.