Pool Server

Job Description

Job Description

Position Purpose & Summary

Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room [Recreation Center], ensuring our pool patron's safety and wellbeing at all times, and assistance of pool events. Offer complete knowledge of service standards and menu offerings while maintaining high level of customer service.

Essential Functions:

• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
• Arrive to work in clean, wrinkle free uniform, well groomed and prepared for shift maintaining a professional appearance.
• Greet guest in warm and friendly manner as soon as they enter, offer assistance with menus.
• Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room [Recreation Center] in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures.
• Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order.
• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.
• Escorting members and guests to available seating.
• Ability to move umbrellas, chairs, and tables for member and guest convenience.
• To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash.
• Assists in promoting and selling merchandise available at the pools check-in counter and upsell premium offerings and add on's to enhance guest experience
• Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions.
• Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach.
• Assists in establishing and maintaining a "Standard of Excellence" for the Resort and Club's Recreation Center and Three Graces Pools and Teen Room programs/facilities.
• Complete required and suggested training to achieve maximum knowledge.
• Maintain service in assigned section/on pool deck as determined by supervisor.
• Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner.
• Secures and processes payment quickly and accurately capturing all guests and member signatures on checks.
• Ensures that all food and beverage orders are delivered correctly and promptly.
• Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest.
• Follow all safety and sanitation policies when handling food and beverages.
• Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality.
• Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift.
• Complete cleaning and stocking duties thoroughly and as assigned.
• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Welcome all guests to facility with your hand over heart and check all guests in.
• Assist guests to seats, help guests with umbrellas and always anticipate the guests needs.
• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.
• Helping with events held at the pools.
• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the Recreational Center Snack Bar and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in kitchen and Snack Bar.
• Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
• Preps all condiments, salad dressings, portioned proteins, and snack packs. Labeling all items correctly with proper date.
• Have full knowledge of any drink or food specials or any current promotions.
• Washes all dirty trays, baskets or used kitchen utensils.
• Keep the Pool Supervisor informed about any serious issues.
• Create and maintain cash reports at the end of each day.
• Understands functions of departments across resort property.
• Articulates location of departments and services when required.
• Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires (**Fourth of July).
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

Possess basic math skills.

Basic knowledge of food presentation, preparation, and handling.

Customer Service skills.

Requires ability to communicate and record information in writing.

Requires basic computer skills.

1. Formal Education and Job-Related Experience:

High School diploma or GED equivalent

Food and beverage experience

Must be 18 years old or older

1. License, Registration, and/or Certification Required:

Must have or be able to obtain CPR & First Aid Certificates

Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

1. Communications:
• Dail y – Verbal and Written
• Weekly – Verbal and Written
• Occasionally – Participate in one-on-one coaching sessions and monthly meetings

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members .