Member Services Representative

Member Services Representative Hybrid Our client is seeking a friendly, customer-focused Member Services Representative to join their team in University City. This hybrid position offers the opportunity to work both remotely and in the office after the initial training period. The ideal candidate is passionate about delivering exceptional customer service, resolving member inquiries, and building positive relationships. Responsibilities: Serve as the primary point of contact for member inquiries via phone, email, and online chat Provide accurate information regarding benefits, services, billing, and account updates Resolve member concerns professionally while ensuring a positive customer experience Process account changes, enrollments, and documentation accurately and efficiently Maintain detailed records in CRM and internal systems Collaborate with internal departments to resolve complex member issues Meet quality, productivity, and service-level goals while maintaining confidentiality Support special projects and administrative tasks as assigned Qualifications: Minimum of 1-2 years of customer service or member services experience Strong communication and problem-solving skills Proficiency with Microsoft Office, including Outlook, Word, and Excel Experience using CRM systems and data entry Excellent organizational skills with the ability to multitask in a fast-paced environment High school diploma or equivalent required; college coursework is a plus Assignment Details: Contract to hire role Onsite/hybrid role Located in University City, San Diego Compensation: $21.00-$23.00 per hour DOE Monday- Friday 8:00am-5:00pm PST If you meet the qualifications and are interested in this opportunity, please apply now we are conducting interviews immediately!