Care Coordinator (Patient Access)

Hiring a full-time Care Coordinator (Patient Access) to support patient access and referral processing in a remote call center environment, focusing on inbound/outbound calls, accurate documentation, and guiding patient accounts through approval/denial while providing empathetic support. Key responsibilities Handle inbound and outbound calls; identify needs and provide one-call resolution when possible Create and complete accurate referrals and applications; manage patient accounts from initial referral through final approval/denial Perform real-time documentation and data entry in proprietary software while addressing patient/provider/physician questions and concerns Required qualifications High School Diploma/GED (or equivalent experience) 1-3 years related experience preferred (call center, patient services, customer support) Strong computer skills: data entry + Microsoft Office (Excel/Outlook/Word) Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred Ability to multitask in a high-volume environment with strict accuracy expectations