Resident Meal Liaison - Senior Living - Atherton Place at Wellstar Health Systems in Marietta, Georgia

Resident Meal Liaison - Senior Living - Atherton Place

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Internal Compensation Grade H12 Work Shift Day (United States of America)

Job Summary: Resident Meal Liaison - Senior Living - Atherton Place Atherton Place dining room serves 3 chef-prepared meals daily. All plans include daily breakfast, lunch & dinner. Restaurant-style meal service: the Main Dining Room or the Azalea 2nd Floor Dining Room. Hours: 7:00 am - 6:30 pm; Rotate every other weekend: Sat & Sun. Liaison Key responsibilities include entering meal preferences within the scope of diet restrictions and delivering meals to residents in a professional, courteous, and efficient manner. Required to confirm accuracy against resident's meal order and / or confirm the correct tray is delivered to the correct resident. Represents the department in a professional and caring manner. Instructs residents in the meal ordering process. Assumes the role of resident advocate. Delivers nutrition supplies to units and / or rooms as ordered. Completes all other job duties as assigned

Core Responsibilities and Essential Functions:

• Ensures the Safety of Residents and Team Members according to Hazard Analysis Critical Control Points (HACCP) and county Health Dept. Guidelines:
• Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
• Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
• Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Leadership and/or Clinical Dietitian.
• Escalates food allergy and diet consistency concerns to Leadership and/or Clinical Dietitian.
• Promptly reports adverse food reactions and outside food consumption by residents
• Monitors and records food and/or equipment temperatures as applicable; immediately correcting / escalating "out of range" occurrences.
• Stores food and/or supplies using proper labeling, dating and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
• Uses IT equipment appropriately and protects confidential information including passwords.
• Ensures Positive Service Outcomes:
• Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
• Sets up, maintains, and breaks down workstation according to area requirements.
• Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
• Completes area checklists and forms, as assigned.
• Operates and cares for equipment according to manufacturer's and area specific guidelines.
• Remains flexible to support other Team Members across the department to achieve desired service outcomes.
• Assists residents with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.
• Enters menu selections in the nutrition service software accurately and in a timely manner.
• Verifies resident satisfaction with meals and conducts internal satisfaction surveys.
• Delivers meals to residents that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
• Obtains additional items for meal trays, either left off or added on, as appropriate with diet order. Seeks approval for non-compliant meal requests. Delivers meals to residents throughout the day.
• Retrieves dirty trays from resident rooms and assists with soiled meal tray carts on floors.
• Performs department duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
• Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
• Engages in Efforts to Create a World Class Work Environment:
• Follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.
• Collaborates with Team Members and Leadership to meet the goals and objectives of the department.
• Communicates in a respectful manner and in terms that are clear and concise.
• Respects the cultural traditions of Team Members and residents.
• Maintains competency in nutrition service software utilized for meal services.

Required for All Jobs:

• Performs other duties as assigned.
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Qualifications: Required Minimum Education:

• High school diploma, or the equivalent preferred.

Required Minimum Experience:

• Senior Living or hospital foodservice experience, and customer service experience highly preferred.

Required Minimum Skills:

• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Candidates must also possess adequate phone skills for interacting with our residents and perform duties in a very busy environment.
• Must be able to communicate and understand the English language, both written and orally.
• Must be able to maintain a positive attitude in all customer / resident interactions.

We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community. Make a difference in patients' lives... and your own! Here, it's more than healthcare - it's CareerCare!