Supervisor, Patient Access - Pre-Access

Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work Handle and solve problems related to the area of assignment Work with the Patient Access Manager to develop and coach staff Conduct and oversee orientation and training of Patient Access staff Perform revenue cycle tasks supporting compliance and customer service Assist the Patient Access Manager with day-to-day operations Coordinate registration and pre-registration duties Monitor daily productivity and communicate with staff Provide reporting on department performance metrics Assign and coordinate staff schedules, rotations, time off, and call-offs Track and monitor upfront collection processes Assign goals and provide coaching and corrective action Participate in on-call rotation, including days, nights, and weekends Fill in for call-offs, staffing issues, or unexpected volumes as needed Develop department processes and procedures Conduct staff training, education, development, audits, and continual coaching Act as a resource for staff and ancillary departments Manage assigned projects and process changes Report routinely to Patient Access Leadership Participate in facility activities and gather statistical information Assist with staff evaluations and maintain the time/attendance system Attend facility meetings as required to ensure process alignment and communication Requirements Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) High School Diploma or GED 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others High degree of analytical ability Working knowledge of Microsoft Office Knowledge of registration, insurance, scheduling, and/or verification and hospital billing Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements Core Competencies Demonstrates expertise in healthcare access management and revenue cycle processes, with a strong focus on staff development, operational efficiency, and compliance. Proficient in utilizing analytical skills and technology to enhance team performance and service delivery. Highest-signal resume keywords Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) Staff Training and Development Revenue Cycle Management Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Revenue Cycle Management Staff Training and Development Analytical Skills Problem Solving Process Improvement Scheduling Registration Insurance Verification Hospital Billing Performance Metrics Reporting Soft Skills Leadership Coaching Communication Team Management Organizational Skills Certifications & Qualifications Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) Industry Keywords Healthcare Patient Access Revenue Cycle Compliance Customer Service Tools & Technologies Microsoft Office AI Management Tools #J-18808-Ljbffr Jobtailor