Front of House Manager

Maple Hospitality Group Team Principles


Generous on All Levels: We greet with gifts, expedite surprises, and deliver what guests don't know they need from the moment they arrive. Generosity is at our core, and we ensure that the value received will far exceed expectations.

We Make Moments: We don't miss an opportunity to make a memory worth returning for-whether it's a birthday, anniversary, promotion or simply finding the perfect excuse to grab a drink and go big, we're going to take you over the top with the unexpected around every corner.


Made with Love: Every element of our restaurants has been painstakingly crafted from top to bottom with love. Our dishes tell stories, and our team is passionately obsessed with creating a custom experience prepared specifically for you.


We are Singular: We turn the traditional notion of fine dining on its ear. Our experience can be imitated, but never duplicated. We pride ourselves on being playful, but with seamless service, impeccable design and flawless food to create a sincere brand of hospitality that is uniquely ours, and second to none.


Evolving with Intention: We're ready to make our mark in a major way, but with the most deliberate of intentions. Like the dishes making their way out of our kitchen to your table, our recipe for success is created by carefully preparing every detail for each project we take on, from conception to completion.


What You Will Do

• Accomplish company goals by owning assigned tasks and exploring opportunities to add value to the position
• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they're properly trained to execute their job duties above expectations, making sure they understand the company culture
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Report to the General Manager on operational wins, losses and areas in need of improvement
• Focus on hospitality goals and continue to drive generosity within the operation

Who We Are Looking For

• 1-3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM and AGM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume work environment
• Adaptive and flexible to changing software technologies and operations processes

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status, or any other basis protected under federal, state, or local laws.