Customer Service Coordinator

Technical Support Specialist

Seeking an experienced professional with strong technical expertise to support service operations, technology solutions, and business process improvements. This role applies knowledge of service offerings, product solutions, and application domains to resolve complex issues, drive innovation, and contribute to strategic initiatives. The ideal candidate will collaborate with cross-functional teams, support acquisition activities, and ensure compliance with internal processes, industry standards, and regulatory requirements.

Responsibilities:

• Provide technical expertise to support business operations, critical projects, and service improvements.
• Analyze, develop, test, and implement processes, technologies, and systems within the assigned area of expertise.
• Support strategic innovation initiatives, including improvements to service portfolios and technical solutions.
• Collaborate with management and operational teams to deliver effective solutions and recommendations.
• Provide technical guidance on complex issues and contribute to project execution.
• Follow and enforce organizational processes, quality standards, and regulatory requirements.
• Improve business methods, technical components, and operational workflows.

Qualifications:

• 2+ years of relevant professional experience in a technical, engineering, business, or technology-focused role.
• Bachelor’s degree or Master’s degree in a related technical, scientific, engineering, or business discipline.
• Strong understanding of technical concepts, business processes, and related methodologies.
• Experience supporting technology solutions, system implementation, process improvement, or service delivery.
• Ability to analyze non-routine problems, develop solutions, and work independently toward project goals.
• Strong communication skills with the ability to collaborate across teams and provide technical recommendations.