2027 Internship - Customer Support

2027 Internship - Customer Support

As an intern with Textron, you'll gain hands-on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways working on real projects alongside experienced professionals to prepare for future success.

Interns will play a vital role in enhancing efficiency and effectiveness through implementing new processes, revising existing programs, and fostering teamwork on collaborative projects. Their key responsibilities will include assisting the coordination of the aftermarket supply chain, providing exceptional customer support regarding warranty inquiries, and cultivating strong relationships with suppliers.

Manage the integration and implementation of new or revised programs, plans, strategies, or processes within the parts distribution network. Support internal and external customers providing timely resolutions. Coordinate regularly with the organization's stakeholders, including but not limited to: Information Technology, Engineering, Corporate Global Logistics Team, Authorized Service Facilities, Regulatory Compliance Team. Collect and analyze data to improve internal strategy for customer support. Customer Warranty Support: Provide prompt and satisfactory resolutions to maintain a positive customer experience. Collaborate with other functional areas to address product issues and prevent future warranty occurrences. Supplier Relations: Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services. Monitor supplier performance and address any issues that may arise.

Pursuing Bachelor's degree in: Business Management, Supply Chain, Aircraft Management, or other related field. Excellent oral, interpersonal, and written communication skills. Excellent customer service skills. Good computer skills. Self-motivated, disciplined, and able to work in a team environment to meet department level objectives. Excellent project management skills. Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship. Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks. Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

This internship is more than a summer experience offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals. Our benefits include: Paid, full-time 10-week summer internship with a prepaid stipend. Mentorship, training, and development opportunities. Real project work and hands-on experience. Service time credited toward 401(k) vesting upon full-time employment. Alternative work schedules at select locations.

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions. Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.