Parts Counterperson

Summary Professional person with strong customer service skills and teamwork abilities needed to ensure efficient parts flow and customer satisfaction. Responsibilities

• Customer Interaction: Greet and assist customers, both in-person and over the phone, understand their needs, answer queries, provide quotes and timelines, and follow up on orders.
• Parts Identification: Indentify the correct parts using catalogs (physical and digital), understand part numbers.
• Inventory Management: Monitor stock levels, create purchase orders, manage backorders, and ensure all parts are correctly labeled and priced.
• Order Processing: Place orders with suppliers, keep customers informed about their order.
• Technical Knowledge: Possess a basic understanding of how parts function and relate to each other to advise customers and identify correct parts.
• Team Collaboration: Work effectively with technicians, service advisors, and other staff members to resolve issues and ensure smooth operations.
• Record Keeping: Maintain orderly records of repair orders, invoices, and special-order parts.
• Workplace Maintenance: Keep counter areas clean and uncluttered.

• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Strong attention to details and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Prior experience in auto parts preferred.

• Pre-employment drug screening
• Background check
• A valid driver's license with clean driver's abstract
• Reliable, responsible, and trustworthy.