Senior Product Manager

Role Description

Nextiva is seeking an Outbound Senior Technical Product Manager to lead the healthcare vertical strategy, bridging the gap between product, engineering, and the market. This role is ideal for someone who is equally comfortable diving deep into APIs and data models as they are presenting to CIOs, CMIOs, and IT decision-makers.

You’ll define the product vision and roadmap for Nextiva’s healthcare communication platform, driving integrations with EHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings. Your success will be measured by your ability to translate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging.

Key Responsibilities

• Market and Customer Engagement
  • Act as the voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities.
  • Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers.
  • Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders.
  • Define and validate healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities.
• Product and Technical Strategy
  • Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact.
  • Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs.
  • Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations.
  • Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements.
  • Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards.
• Go-to-Market and Enablement
  • Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as whitepapers, demos, and integration guides.
  • Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation.
  • Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy.
  • Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards.

Qualifications

• 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology.
• Proven success shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms).
• Strong technical background — familiar with API design, integration patterns, authentication, and data security.
• Hands-on experience with EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR).
• Deep understanding of healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI).
• Exceptional communication skills — able to translate complex technical details into customer and business outcomes.
• Demonstrated success working with cross-functional teams spanning engineering, design, marketing, and go-to-market.
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).

Bonus Points

• Prior experience as a Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products.
• Background in CPaaS, CCaaS, or UCaaS product management.
• Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication.
• Experience with multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems.
• Certifications in Agile, Scrum, or SAFe frameworks.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage.
• Insurance: Life, disability, and supplemental indemnity plans.
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives.
• Growth: Access to ongoing learning and development opportunities and career advancement.