Emergency Dispatch Communications Specialist

Responsibilities Updates the status of field units and aircraft, ensuring compliance and timely transport. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Compiles the CAD log with patient demographics and time‑stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, and accepting physician. Manages high‑stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre‑alert calls, alerting units, and promptly updating the status of units. Qualifications Proficient verbal and written communication skills [Required] Proficient in computer database skills [Required] Proficient in real‑time documentation in electronic format [Required] Knowledge of AH policies, procedures, and protocols [Required] Advanced computer skills [Required] Utilizes all electronic foundational resources and tools to maintain throughput process across AdventHealth and sending/receiving facilities [Required] Critical‑thinking and problem‑solving ability [Required] Ability to function in a fast‑paced, stressful environment [Required] Ability to engage in self‑evaluation about performance and professional growth [Required] Ability to accept constructive feedback regarding work performance [Required] Ability to establish and maintain cooperative working relationships with others contacted during work [Required] Understanding of Health Insurance Authorization process [Preferred] Medical terminology and/or coding skills [Preferred] High School Graduate or equivalent [Required] 1+ year minimum relevant communications center experience [Preferred] Emergency Medical Tech certification (EMT) [Preferred] Licensed Paramedic (PARA) [Preferred] Driver's License (DL) [Preferred] This facility is an equal‑opportunity employer and complies with federal, state, and local anti‑discrimination laws and regulations. Location: Orlando, FL 32803 (Full‑time, Night shift) Pay Range: $19.23 - $30.77 #J-18808-Ljbffr