UNIT COORDINATOR/PAC
South Shore Health
- # UNIT COORDINATOR/PACApply: Weymouth, MA: Full time: Posted Yesterday: End Date: November 18, 2026 (12 days left to apply): R-24115**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-24115**Facility:**LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190**Department Name:**SSH Obstetrics Birthing Unit**Status:**Full time**Budgeted Hours:**36**Shift:**Night (United States of America)The Unit Coordinator/PAC coordinates the activities of the nursing staff, the patients, the physicians, other hospital departments, and visitors within the Parent Child Division. He/she performs multiple tasks necessary to register patients, performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit, and provides excellent customer service.**Compensation Pay Range:**$19.10 - $27.30**ESSENTIAL FUNCTIONS****1 - CUSTOMER SERVICE** a - Demonstrates professional courtesy in all interactions, resolves customer inquiries or moves them up the chain of command until resolved. b - Acts as resource person to nursing staff, other clinicians, support services and OB office personnel. c - Utilizes service recovery for any situation where patient /visitor is unhappy with service or service standards are not acceptable. d - Answers the phone according to SSH telephone etiquette standards. Routes all call to appropriate person.**2 -** **TECHNOLOGY Utilizes technological solutions to work processes and practices.** a - Utilizes all SSH defined applications required by department and unit standards. b - Access SSH defined applications to review email, learning management and other resources as applicable. Embraces technological advances that allow us to communicate information effectively and efficiently based on role. c - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.**3** - **ADMISSION/DISCHARGE/TRANSFER OF PATIENTS** a - Registers all incoming patients, verifying and correcting demographic, insurance, and other information as needed. Photographs patients for EMR as needed. Scans insurance card. b - Meets department standard of 98% accuracy rate. c - File reports in to the patient’s chart in appropriate areas, including but not limited to prenatal record, Healthcare proxy, required consents, and ultrasound reports. d - Registers newborns. a. Correct newborn naming convention according to SSH standards b. Pulls all demographic information from maternal EHR. c. Attaches newborns born outside hospital campus to the correct mother. e - Collects co-payments as required for up to 30% of BU-ED eligible patients. f - Ensures discharge disposition is entered accurately and in a timely manner. g - Ensures discharge notification is faxed to appropriate provider office. h - Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s). i - Copies all information required for transfer of patients to other facilities. j - Keeps Epic Unit Manager up to date**4** - **SAFETY/QUALITY - Fosters a \"Culture of Safety\" through personal ownership and commitment to a safe environment.** a - Order supplies from Stores/other departments as needed or requested in collaboration with department leadership. b - Collaborates with department leadership to maintain/change par levels and to order from outside vendors.**5** - **SAFETY AWARENESS Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment** a - \\*Understands individual roles/responsibilities in event of hospital codes/emergency preparedness. (e.g., Code Disaster). b - Ensures that unit environment meets regulatory requirements at all times (no cardboard boxes on the floor, safe passages).**6** - **PROFESSIONAL DEVELOPMENT** a - Functions as a preceptor for new employees. b - Facilitates efficient hand off shift to shift. c - Demonstrates dependability/flexibility in meeting scheduling needs of the unit and Hospital. d - Utilizes critical thinking and problem solving in day to day operations as well as emergent situations. e - Attends all required education programs and a minimum of 50% of all staff meetings. f - Assumes an active role in keeping informed about changes in hospital policy, procedure, and equipment.**7** - **COMPLIANCE** a - Works within legal, regulatory and ethical practice standards relevant to the position. b - Complies with applicable policies and procedures. c - Safeguards the privacy and security of patient information. The employee complies with policies and procedures relating to SSH’s privacy and security programs. d - Brings potential compliance issues to a manager, supervisor, director or VP. e - Complies with the mandatory education requirements of the compliance, privacy and security programs.**8** - **PATIENT/FAMILY CENTERED CARE** a - Conveys respect for values, preferences, and expressed needs of the patient and family. b - Communicates and collaborates effectively with patients and families to promote patient health and well-being.**Technology and Learning** a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.**JOB REQUIREMENTS****Minimum Education** **-** **Preferred**High School Diploma/GED preferred, Associate’s Degree in Business preferred**Minimum Work Experience**Equivalent of three (3) years’ experience in business operations or office management**Required additional Knowledge, and Abilities**Ability to communicate effectively and document information accurately. Ability to deal efficiently and effectively with a wide variety of individuals. Demonstrated competency in word processing and spreadsheet software Technical knowledge base of PCs and telecommunications preferred Technical knowledge of electronic medical record systems preferred6:00pm-6:30am, M-F including every other weekend and every other holiday**Responsibilities if Required:****Education if Required:****License/Registration/Certification Requirements:**
- J-18808-Ljbffr South Shore Health
Vacancy posted 1 day ago
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