Tech Manager
Yantran LLC
Job Title
JD: Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Experience with enterprise integration platforms and methodologies including Apigee, Boomi, RESTful and SOAP based APIs, webhooks, and event driven architecture patterns Minimum five (5) years of professional experience in solution architecture, with at least two (2) years focused on customer service and support technologies. Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline; equivalent professional experience will be considered Preferred qualifications include: Experience in search and knowledge management platforms such as Coveo Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with Salesforce AgentForce or comparable AI powered agent assistance technologies Proficiency with enterprise learning platforms (Docebo) and video content management systems (Kaltura) for agent enablement and customer education initiatives Familiarity with CredSpark or similar interactive content and assessment platforms Knowledge of Forsta or comparable customer feedback and survey management systems
Vacancy posted 3 days ago
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