Federal Reserve Financial Services Payment Services Consultant/Expert (Level 3 Support)

Company Federal Reserve Bank of AtlantaFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. Onsite Work Expectation: The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are required to be onsite according to the schedule set by your management. Performs technical, support, requirements development, design review and testing support for day-to-day processing as well as system upgrades and new project and product initiatives. Individuals must have a detailed understanding of business operations and workflow of all business processing platform and associated application systems. Provides technical support for Business Operations and Product Development teams through consultative, technical and development expertise. Identifies and understands the impact of potential changes to the various business application systems with regard to workflow and throughput performance (system and technical) as needed. When applicable, understands and translates moderately complex system changes on operational/technical functions to promote effective integration and/or replacement of developing technological infrastructure and related platforms. Able to develop effective test plans to ensure potential change(s) do not result in any internal or external customer issues. Identifies strengths/weakness in existing business processing platforms and associated application systems and as needed, develops viable solutions to meet Business Operations’ needs. Responsible for the development of business requirements, design review, test plan and use case development. Communicates project progress, findings, and any significant issues to leadership. Responds to issues or problems that arise in day-to-day projects, operations and/or during development efforts. Meets with operations, product and/or technical development staff to define and investigate problems or issues and propose solutions. Verifies results of all changes and/or enhancements. May lead or participate in project teams developing business requirements for future operational or application enhancements. May lead or participate in test case/script creation based on requirement and design documentation, as well as data files necessary for testing. May lead or participate in testing efforts from an Operational/Business perspective for application and environmental changes. Opens and/or updates defect tickets based on testing results. Knowledge Areas: FedWire Funds/Securities/NSS and ACH Functionality preferred. Individual Competencies: Problem Solving, Action Oriented, Demonstrates Self-Awareness, Collaborates, and Communicates Effectively Experience: Bachelor’s Degree or 4 years equivalent experience preferred. Typically requires 5 years of relevant experience. 8yrs for Expert level Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan Paid vacation and holidays; flexible work environment Generously subsidized public transportation Education Assistance Program Professional development programs, training and conferences And more… This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments). The Federal Reserve Bank of Atlanta is an equal opportunity employer. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice #J-18808-Ljbffr Federal Reserve System