Veterinary Receptionist

The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records, and helps diffuse negative client situations and foster client bonding. Responsibilities Customer‑centric and leadership abilities. Bond with clients and keep a positive demeanor in the reception area. Accurately maintain and prepare records, consent forms, and other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. Maintain an active veterinary appointment schedule, screen emergencies, and prioritize cases that need to be seen. Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi‑line system. Handle client/patient transfer requests. Strong attention to detail and organisational skills. Accurately and compassionately communicate estimates and treatment plans. Experience with Impromed is a plus. Qualifications High school diploma or equivalent. 3+ years of customer service experience, preferably in a veterinary hospital. Possess a cheerful demeanor and contribute to a positive work environment. Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms. Perform basic digital literacy and type 30 words per minute. Excellent communication skills, including written and verbal language skills in English. Able to work all shifts, including weekends and holidays. Be at least 18 years or older. Excellent digital literacy, demonstrating accuracy in inputting details. Work well independently and in a group. Be flexible in attitude and work habits. Physical effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time. Working conditions: Must love pets and all that comes with them. Benefits National Veterinary Associates offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, National Veterinary Associates provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Equal Opportunity Employer National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr