Manager I, Operations Team

UMB’s Trust and Custody Operations department is the back‑office support for our nationally recognized Corporate Trust and Institutional Custody service providers. As the Trust & Custody Operations Team Manager I, you will lead a dynamic, highly collaborative Income Processing team within our Shared Services division. This is not just a management role; it is a platform to drive innovation, mentor rising talent, and directly impact the financial experiences of clients across the entire UMB footprint. You will lead a high‑performing team that processes daily income calculations, provides exception resolution, and performs associated processing activities. If you thrive in a fast‑paced environment, love solving unpredictable financial puzzles, and want to lead a team where culture and career development are top priorities, we want to talk to you. This position ensures our team is properly developed to carry out their daily responsibilities and effectively service business partners. You will interact with associates through formal and informal means to ensure we are creating a productive, engaged workforce. They will also provide a high level of expertise to business partners and help them provide unparalleled service to UMB customers. The Income Processing team is about creating strong connections amongst its associates to develop and maintain a positive working experience. You are valued for who you are in a fun, professional setting. It is a team that works closely together to ensure everyone is successful. Associates are supported and encouraged to work with their manager to develop roadmaps for opportunity within Operations and beyond. This team also partners closely with the Corporate Actions team to execute voluntary/mandatory events and reduce financial exposure. How You’ll Spend Your Time You will provide a high level of expertise in dividends, capital gains, maturity, interest, and principal payments to business partners. Supervise daily Income Processing workflows while actively mentoring, training, and building clear career development roadmaps for your team members. Collaborate intimately with our Corporate Actions team to align income lifecycles, manage asset events, and ensure seamless delivery on mandatory and voluntary corporate actions. Oversee the secure processing and transfer of diverse assets, including traditional cash, securities, and unique, high‑value alternative investments. Act as the premier subject matter expert for internal partners and clients, turning complex, unpredictable scenarios into smooth, successful client experiences. Cultivate a fun, inclusive, and professional team environment where every associate feels valued and positioned for long‑term growth within UMB. Qualifications 5 years experience in Bank Operations Or Associate’s Degree with 3 years of experience with banking and/or banking operations Compensation Ranges US Employees in California, Washington DC, New Jersey, and New York: $62,310 - $90,760 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $56,890 - $83,080 US Employees in all other states not listed above: $51,480 - $75,410 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job‑related factors. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #J-18808-Ljbffr UMB Bank