Customer Service Representative

SRS Distribution - 15001 Staff Court - Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person; Provides product information, resolves issues efficiently, and maintains accurate customer records; Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment; Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities; Upholds company values, ensures compliance, and uses bilingual English/Spanish skills to enhance customer experience and expand reach