Senior Patient Care | Torrington, | Physicians

Senior Patient Care Coordinator

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Senior Patient Care Coordinator to join our growing Family Medicine team. The position is full-time (40 hours/week) Monday - Friday.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. Will be expected to oversee all front desk staff and support Practice Manager.

Schedule: Monday - Friday, 8:30am - 5pm

Location: 52 Peck Road, Torrington, CT 06790

Primary Responsibilities:

• Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic information
• Oversee and support administrative staff in front office processes
• Work collaboratively with the Practice Manager to manage staff schedules and coverage
• Conduct or participate in scheduled practice meetings and daily briefs
• Oversee critical processes such as active daily schedule management and PCI compliance
• Assist in the handling of patient complaints
• Participate with Practice Manager in new staff selection and hiring and on-boarding of new Medical Receptionists
• Conduct on-site new staff administrative training
• Participate in organizational initiatives and projects including workflow improvement initiatives
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of administrative experience in a medical setting with demonstrated leadership competency
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:

• Experience working in a primary care setting
• Experience working with Epic

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.