Customer Service Specialist

Job Profile:
Enrollment and Records Assistant 1 Non-Exempt

Job Family:
Enrollment and Records

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.

Job Description:

Position Pay Rate: $20.00 per hour

Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you a self-starter who works well independently? Do you want employment helping students achieve their educational goals? If you are student-focused and enjoy the challenge of working in a high-volume, academic environment, this may be the position for you. University Registrar Services is seeking a detail-oriented individual to join the Degree Conferral Services team on the Tempe campus as a Customer Service Specialist to evaluate, verify and process student applications for graduation. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. ASU awards over 30,000 degrees annually and the Degree Conferral Services team is an integral part of making this possible.

Essential Duties:

• Review degree audits and /plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
• Review, verify student records and post degrees for students who have met all degree requirements
• Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
• Notify students of graduation/application status, including awarded, approved or withdrawn.
• Assist with updating, revising and maintaining internal policies and procedures.
• Add or remove certificates and concurrent degrees to student records in PeopleSoft.
• Utilize established reports to assist with workflow and delegation to other staff.
• Assist with preparation and proofreading of the university commencement program.
• Assist and facilitate diploma, e-diploma and replacement diploma orders.

Desired Qualifications:

• Experience working in a higher education environment.
• Evidence of effective verbal and written communication skills.
• Experience in customer service and problem solving.
• Computer experience using MS Outlook, MS Word, MS Excel and the internet.
• Demonstrated knowledge of ASU policies and procedures.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values:

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: We recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit for further details, as well as for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university. For details visit


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io.


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ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.