User Experience Designer

DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.- Design mockups to communicate design themes for improved user experience that incorporate various elements of IRS branding and visual identity.- Build interactive prototypes based on requirements, user experience (UX) best practices, and Section 508 accessibility guidelines and other applicable rules and regulations.- Keep the websites' interface in alignment with IRS requirements, while ensuring the existing platform and customers continue to be successful. Establishes and promotes design guidelines, best practices and standards.- Research trends in online design, development, and functionality, including areas such as mobile and internet of thing (IoT) user experiences. Outlines options for management and senior staff.- Create Personas, Journey Maps, Market/Comparative Research, Analytics reports, Surveys, Interviews, and Customer Experience Metrics.