Hardware Technician

Salary/Position Classification 16.00 hourly, Non-Exempt (Eligible for overtime) 10-20 hours per week 100% Remote Work Availability: No Hybrid Work Availability (requires some time on campus): No Purpose of Position The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands‑on technical experience while supporting daily IT operations across campus. This is a part‑time, non‑benefited position. Only UND students are eligible to be hired in this position. Duties & Responsibilities Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices. Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices. Intake, documentation, and ticket management within TDX. Device preparation, cleaning, and inventory/parts organization. Training, support, and additional duties including endpoint assistance and projects. Required Competencies Strong interpersonal communication and customer service skills Must be punctual, dependable, and able to manage multiple tasks Ability to follow technical procedures and documentation accurately Strong interpersonal communication and customer service skills Ability to work both independently and as part of a team Minimum Requirements Must be willing to work a minimum of 10 hours per week Valid driver’s license Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc) Willingness to complete vendor training (Dell TechDirect & Apple certifications) Successful completion of a Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment. Preferred Qualifications Previous experience in IT support or technical troubleshooting Progress toward or completion of Apple or Dell certifications Experience repairing or upgrading computer hardware Familiarity with macOS and/or mobile devices Experience working in a ticketing system (e.g., TDX or similar) #J-18808-Ljbffr University of North Dakota