Branch Operations Specialist

CIF Specialist

The position of CIF Specialist is responsible for maintaining accurate information entered into the Bank's Customer Information File (CIF) database. This position is responsible for the integrity of the data stored in the CIF database by reviewing CIF records for accuracy and performing file maintenance on records as needed.

The position is responsible for reviewing all documents relating to new account opening and assisting with indexing document images to the Core, and deleting imaged records scanned and / or indexed in error. This position will help with employee training and may assist with training new Tellers and Relationship Bankers.

This position is responsible for assisting the CIF Coordinator in handling some of the bank's legal notices. In addition, the position serves on the bank's internal audit team.

This position provides coverage to branches as needed on the teller line or new account desk.

This position requires working closely with the SVP of Operations.

Essential Duties

• Performs maintenance on CIF records as needed;
• Performs address changes on CIF and/or at account level as needed;
• Reviews system records to verify that cross referencing of accounts is properly administered by Relationship Bankers and note department staff;
• Reviews and performs a quality control review of all documentation received from the banks Relationship Bankers daily;
• Indexes, uploads, corrects documents to the correct CIF or customer account number as per established procedures in a timely manner;
• Uploads all CIF maintenance and closed account forms to the correct account / CIF record;
• Work with the Operations Manager to facilitate branch audits as scheduled.

Secondary Duties

• Provide coverage to branches as needed on the teller line or new account desk;
• Maintains a working knowledge of all bank deposit and Treasury Management products and services;
• Assist the CIF Coordinator in handling all incoming garnishments, levy's, leins, garnishments, and receiverships;
• Work with CIF Coordinator in processing the bank's returned mail;
• Assist as needed in reviewing Reg. CC holds;
• Perform all other related duties as assigned.

Knowledge of documentation requirements for account opening. Knowledge of teller processing / cash handling. Knowledge of personal computers and data processing systems associated with banking operations is required. Knowledge of automation principles and current software/hardware applications is essential. This job requires the ability to meet established deadlines, work productively in groups and individually, communicate effectively in writing and orally, operate standard office equipment, work extended hours occasionally, and travel to various bank locations and training activities as needed.