Instructional Designer II (Legal Operations)

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work independently under general supervision.Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Ability to adapt to fluctuating work-flowAbility to compile, organize and present information clearly and conciselyExperience in working and participating in cross-functional, multi-dimensional teams and projectsSignificant experience in evaluating the effectiveness of courses and learning products and delivery methodsSignificant experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven productsAdvanced knowledge of instructional design to develop courses for products, processes and/or skillsExpert knowledge of instructional theories, educational psychology, educational theory, tools and resourcesAdvanced organizational, planning and time management skillsAdvanced research, analytical, and problem solving skillsAdvanced skill capturing and translating processes and requirements into easily understood termsAdvanced skill in assessing departmental/branch training needs and researching topics for course developmentAdvanced skill in building strategic and execution-focused plans and alliances with partner leadershipAdvanced skill interacting tactfully and effectively in difficult situationsAdvanced skill to successfully influence, lead and/or guide others towards goalsAdvanced verbal and written communication skillsEffective database and presentation software skillsEffective skill collaborating with various external and internal technical and/or functional contactsEffective skill communicating with all levels within an organizationEffective skill guiding and training less experienced staffEffective word processing and spreadsheet software skillsBachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experienceDesired QualificationsSignificant experience in multi-media trainingAdvanced knowledge of Navy Federal products, services, programs, policies and proceduresAdditional InformationHours:Monday - Friday, 8:00AM - 4:30PMLocation:820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526Advise and assist trainers on course evaluation resultsCollaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elementsConduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performanceCreate and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reportsCreate dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free workDesign and use quantitative and qualitative methods and metrics to determine if knowledge transferred effectively and/or the desired behavior change occurred after trainingDevelop and test course content, training games, graphic designs and other technology driven productsDevelop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior changeDevelop instructional strategies and courses for a business unit and/or cross-company products and skillsEvaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achievedInvolved in instructional design project teams with multiple deliverables, significant risk and complexityMeasure return on training investments by evaluating programs/materials to ensure that the desired learning objectives and goals are achievedProvide information about new or advanced instructional theories and tools to other designers and/or trainersSelect most effective instructional approach including a blend of instructor-led and/or self-directed techniquesSelect, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectivesServes as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plansTrain internal team members on effective use of classroom materials including ILT and VILT and environmentsValidate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicleConduct presentations for various groups including executive leadershipDevelop and implement change management solutionsLead, guide and mentor less experienced staffPerform other duties as assignedFull timePosting Date: 2026-10-09