Community First Choice Care Manager

Job Description

Job Description About Our Agency

The

Agency on Aging of South Central Connecticut (AOASCC)

is dedicated to empowering older adults, individuals with disabilities, and caregivers to live with independence, dignity, and purpose. As a leader in aging and disability services, AOASCC connects community members with critical supports—from care management and home- and community-based services to advocacy, health promotion, and caregiver resources. Our team is committed to person-centered practices, equity, and strengthening the well-being of the communities we serve. Joining AOASCC means becoming part of a mission-driven organization that values compassion, collaboration, and continuous improvement. About the Role

The

Community First Choice (CFC) Care Manager

plays a vital role in supporting individuals who need assistance to live safely and independently in their homes and communities. This position is responsible for developing, implementing, and monitoring

individualized, person-centered care plans

that follow CFC program guidelines and promote dignity, autonomy, and successful community living. The Care Manager collaborates with clients, families, healthcare providers, and community partners to coordinate access to essential services. Through ongoing assessment and monitoring, the Care Manager ensures that care plans remain responsive as client needs change. This position directly enhances quality of life for older adults and individuals with disabilities by fostering independence and community integration. Minimum Qualifications

Bachelor’s degree in Social Work, Nursing, Psychology, or a related human services field

At least

two years of experience

in care management, case management, or a similar role in social services or healthcare

Knowledge of

Community First Choice (CFC)

program guidelines and related state/federal regulations

Strong understanding of community-based resources and social service systems

Valid driver’s license and reliable transportation for home and community visits

Key Responsibilities

Conduct comprehensive assessments of clients’ physical, behavioral, emotional, and social needs to inform individualized care plans

Develop, coordinate, and monitor in-home and community-based services in alignment with CFC program standards

Collaborate with healthcare providers, community agencies, and family members to ensure seamless service delivery

Maintain accurate, timely documentation of assessments, care plans, and client progress in accordance with regulatory requirements

Educate clients and families about program rights, available resources, and self-advocacy

Identify gaps in services and advocate for clients to receive appropriate supports

Participate in interdisciplinary team meetings to evaluate client progress and adjust care goals as needed

Ensure compliance with agency policies, program guidelines, and professional ethical standards

Skills & Competencies

Successful Care Managers demonstrate: Strong interpersonal and communication skills

Critical thinking and problem-solving abilities

Excellent organization and time management, with the ability to manage multiple cases

Thorough knowledge of community resources and social service systems

Advocacy skills and commitment to person-centered care

Proficiency with EHRs, databases, and digital tools

Cultural humility and the ability to work effectively with diverse populations

Benefits

AOASCC offers a comprehensive and competitive benefits package designed to support employee well-being, work-life balance, and professional growth. Benefits typically include: Health, dental, and vision insurance

Employer-sponsored retirement plan

with agency contributions

Generous paid time off (PTO)

including vacation, sick leave, personal time, and paid holidays

Flexible work arrangements

, including hybrid scheduling for eligible positions

Mileage reimbursement

for required travel

Professional development opportunities

, including trainings, workshops, and continuing education support

Employee Assistance Program (EAP)

and wellness initiatives

Supportive, mission-driven work environment

grounded in teamwork and respect