Care Coordinator - ABA Services

Join Our Team—Support Families Through Their ABA Therapy Journey To support our continued growth and unwavering commitment to quality care, Proud Moments ABA is seeking a dedicated Care Coordinator – ABA Services based in New York, NY to support families and children receiving in-home ABA therapy services. In this vital role, you will serve as the key liaison between our clinical team and the families we serve—ensuring clear communication, seamless coordination, and a compassionate, supportive experience throughout their care journey. The ideal candidate is empathetic, highly organized, and detail-oriented, with a passion for helping others and making a meaningful impact in the lives of children and families. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care. Responsibilities As a Proud Moments Care Coordinator, you’ll play a vital role in delivering an exceptional experience for our clients and their families. Your focus will be on ensuring compassionate, high-quality care by: Care Coordinator/Case Management managing a high-volume caseload, coordinating services across multiple stakeholders, and ensuring timely follow-up on client needs, scheduling, and service-related concerns Family and client support through strong customer services skills with the ability to build trust, navigate sensistive situations, resolve concerns, and provide ongoing support to families in a compassionate and professional manner Relationship building by establishing and maintaining positive working relationships with families, clinical teams, and internal departments while serving as the key point of contact and advocate for the individuals we support Problem solving and adaptability with a solutions-oreinted mindset with the ability to navigate changing priorities, address challenges practively, and remain flexible in a fast-paced environment Upholding quality standards by conducting regular quality assurance reviews with client families and the care team to ensure satisfaction and continuity of care Qualifications As an ideal Care Coordinator candidate, you bring to Proud Moments ABA: High School Diploma or GED 2+ years of care coordination, case management, or related healthcare coordination experience required; ABA experience preferred Good understanding of HIPAA and how it applies to handling protected health information (PHI), patient confidentiality, and secure communication practices Effective administration skills Excellent written and verbal communication skills Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools Fantastic organizational and time management skills Strong decision making and problem-solving skills Meticulous attention to detail #J-18808-Ljbffr Proud Moments ABA