General Manager Dog Wellness Franchise

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

General Manager - Dog Wellness Franchise

About the Position

Scenthound is seeking a confident, hands-on manager who leads with integrity, accountability, and a strong focus on performance. The ideal Scenter Manager is an independent problem solver who is adaptable, detail-oriented, sales-minded, and passionate about dogs.

This role oversees daily Scenter operations and drives key performance indicators, including membership sales, trial conversions, labor efficiency, average ticket, rebooking, and customer retention.

Responsibilities

• Lead, coach, and develop a knowledgeable team focused on dog wellness, safety, sales, and exceptional service
• Manage daily operations and ensure the Scenter runs safely, efficiently, and on schedule
• Drive membership sales, trial conversions, rebooking, average ticket, and other critical KPIs
• Hire, train, retain, and conduct performance reviews for team members
• Maintain quality standards through hands-on participation, audits, coaching, and training
• Build genuine relationships with members and pet parents by answering questions, resolving concerns, and conducting customer outreach
• Deliver an exceptional sales and service experience while educating customers about preventative dog wellness
• Identify where support is needed and step into front- or back-of-house responsibilities when necessary
• Create a positive environment centered on teamwork, open communication, accountability, and Scenthound values
• Communicate company updates and expectations clearly and accurately
• Develop local business partnerships, attend community events, and serve as a Scenthound brand ambassador
• Ensure compliance with all safety, sanitation, and cleaning procedures

Qualifications and Skills

• At least two years of management experience
• Strong leadership, coaching, recruiting, and team-development skills
• Sales-focused with experience motivating a customer-facing team
• Positive, genuine, compassionate, and self-motivated
• Exceptional communication, interpersonal, and customer-service skills
• Willingness to roll up your sleeves and support every area of the business
• Strong problem-solving, organization, scheduling, and attention-to-detail skills
• Comfortable holding yourself and others accountable to high service standards
• Computer and technology proficiency
• Experience in dog grooming, boarding, veterinary care, pet services, or a membership-based business such as a gym or fitness studio is preferred
• Ability to lift up to 70 pounds and stand for extended periods
• Reliable transportation
• Willingness to work in a smoke-free environment
• A passion for leading people and a love of dogs are essential

Perks and Benefits

• Competitive salary, tips, and performance bonuses
• Merit-based pay increase
• Paid vacation
• Complimentary service membership
• Free services for your dog
• Career growth opportunities into Regional or Area Management
• Casual branded attire, jeans, and sneakers

Who We Are

Scenthound is not a traditional dog grooming shop. We are a membership-based dog wellness concept focused on routine care, preventative maintenance, and the overall health and well-being of every dog.

Our collaborative, values-driven culture prioritizes dog and employee safety while helping pet parents maintain clean, healthy dogs. We are committed to developing talent from within and creating long-term career opportunities for our team all-stars.

Application Questions

• Have you worked in a dog-related business?
• Have you worked in a membership-based business?