Virtual Sales Associate

Job Description

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too.

Join a team that’s built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins.

Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Starting Wage: Hourly + Commission

Summary:

As a Virtual Sales Associate, you'll play a vital role in helping customers bring their vision to life through personalized online shopping support, expert product guidance, and outstanding service.

If you're a natural relationship builder, enjoy helping people, thrive in a sales-driven environment, and love the flexibility of assisting customers virtually, we want to hear from you.

Key Responsibilities:

• Engage with customers through online chats, email, phone calls, and other digital communication channels.
• Build relationships and uncover customer needs through active listening and effective questioning.
• Deliver personalized recommendations across furniture and mattresses
• Use your product expertise to help customers choose the right styles, materials, colors, fabrics, and room solutions.
• Research product availability, specifications, and delivery timelines using company systems.
• Drive sales by confidently presenting solutions and closing transactions.
• Achieve and exceed individual sales goals and performance expectations.
• Explain financing, delivery, pickup, protection plans, and other value-added services.
• Process sales orders, special orders, and related documentation accurately.
• Partner with retail showroom associates to ensure seamless customer handoffs when needed.
• Follow up with customers regarding orders, updates, and satisfaction.
• Resolve customer concerns professionally and escalate issues when appropriate.
• Maintain a positive, customer-first online shopping experience at every interaction.
• Other duties as assigned

Qualifications
Required

• High School Diploma or GED.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn company systems.
• Ability to multitask and navigate multiple digital platforms simultaneously.
• Strong problem-solving and organizational skills.

Preferred

• Retail, sales, customer service, or e-commerce experience.
• Experience working with online chat, virtual sales, or customer support platforms.
• Knowledge of furniture, mattresses, home décor, or interior design.
• Experience achieving sales goals and performance metrics.

Benefits: What’s in It for You?
As a full-time member of our Furniture Mart USA family, you will enjoy:

• Paid training
• Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
• 401(k) with employer match
• Big employee & family discounts on furniture and mattresses

Furniture Mart USA is an Equal Opportunity Employer