Loan Servicing Specialist

The Commercial Servicing Officer is a critical role on the Commercial Banking team who will play a crucial role in supporting the delivery of exceptional client experiences, ensuring regulatory compliance, and contributing to the growth and success of the commercial bank through the relationship‑managed teams they support. They will collaborate with a team of professionals as well as colleagues and leaders internal and external to the Commercial Banking Group—such as Treasury Management, deposit/loan operations, legal, and risk management—to ensure a seamless service experience for Commercial Banking clients in the portfolio they support. Responsibilities Responsible for the end‑to‑end service journey for a portfolio of Commercial Banking clients. Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate. Provide direct support to a book of clients based on market needs. Respond to all service inquiries from clients, Relationship Managers on behalf of clients, or other colleagues at the bank. Assist with providing guidance and troubleshooting treasury management products in support of the service experience for clients. Maintain high levels of quality, leveraging controls and procedures for commercial banking services, potentially including loan and deposit services for clients. Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance. Apply the know‑your‑customer process for Commercial Banking, working with Enterprise Risk to ensure compliance with BSA/AML requirements and regulations. Actively participate in onboarding and KYC activities for clients in the portfolio, including refreshes. Work with Relationship Managers to bring a full complement of Commercial Banking services to their clients. Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients. Job Qualifications/Requirements Education/Credentials Minimum Education Level: Bachelor’s Degree (preferably in Finance, Business, or Economics) MBA or advanced degree preferred Prior Experience 4+ years experience in commercial banking Experience with credit analysis, risk management, and loan portfolio management Required Proven track record in leadership roles within banking, preferably at a regional level Must be able to work independently, a motivated and self‑directed leader capable of managing a team of professionals Technical Skills Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in financial analysis and strategic planning Ability to build and maintain relationships with clients and stakeholders Proficient in MS 365 products Knowledge of standard banking systems and CRM Banking regulations and compliance standards Commercial loan products The salary range for this full‑time position is $75,000 – $85,000 annually, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law. #J-18808-Ljbffr