Program Operations Manager
NPursuit Career Partners
Program Operations Manager
NPursuit Career Partners is an award-winning talent development and workforce solutions organization focused on helping individuals build skills and access meaningful careers in technology. We design and deliver skills-first programs that combine training, real-world exposure, and structured learner support to drive strong outcomes for individuals, employers, and communities.
The Program Operations Manager is responsible for the day-to-day execution, coordination, and operational quality of multiple workforce development programs. This role ensures programs launch on time, run smoothly, and close out with strong documentation, accountability, and outcomes. The Program Operations Manager partners closely with leadership but owns the operational details that keep programs running effectively.
Own program timelines, calendars, and delivery milestones from launch through closeout
Maintain accurate cohort rosters, schedules, trackers, and documentation
Coordinate onboarding, orientation, instructional sessions, and graduation logistics
Prepare and manage run-of-show documents for key program moments
Track attendance, participation standards, and learner progress
Maintain issue and escalation logs and coordinate follow-up actions
Lead internal program check-ins to ensure alignment across instructors, coordinators, and support staff
Ensure instructional teams have the information and materials needed to deliver effectively
Maintain compliance and documentation hygiene, version control, and standardized folder structures and comp
Produce weekly reports
Prepare closeout reporting inputs and documentation
Identify operational risks early and support mitigation efforts
Contribute to continuous improvement by documenting lessons learned and recommendations
Requirements:
3+ years experience in program coordination, operations, or project management
Strong organizational skills and attention to detail
Ability to manage multiple programs and competing priorities simultaneously
Clear written and verbal communication skills
Comfort working with trackers, templates, and SOP-driven workflows
Experience in education, workforce development, training, or nonprofit environments preferred
Benefits:
Professional Development: Access to ongoing learning opportunities, certification-aligned training, employer events, and workforce convenings that support career growth and skill development.
Participation in employer events, industry panels, and workforce convenings, providing insight into real hiring trends and employer expectations
Opportunities to learn from practitioners across technology, talent development, and employer partnerships
Resume-building experiences tied to measurable outcomes, programs, and real-world impact
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