Assistant Store Manager / Optician

Assistant Store Manager / Optician JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair in Santa Clara, CA. About Us: Founded in Japan in 2001, JINS has become a leader in eyewear, providing high-quality, stylish, and affordable options for every customer. With over 800 stores worldwide, we bring innovative, customer-focused eyewear solutions to our global audience, and expanding our footprint in the U.S. Position Title: Assistant Store Manager / Optician Location: Valley Fair, Santa Clara, CA Type: Full-Time, Immediate Start Essential Functions: Support the Store Manager in promoting and maintaining excellent customer service. This involves training employees on the company’s service standards, products, and procedures. Including developing the team to meet and exceed company standards for service and product knowledge; and consistently exemplifying the company’s vision and values. Foster a welcoming, vibrant, and friendly store atmosphere by prioritizing customer service, addressing customer needs in a prompt and polite manner, and actively seeking to understand customer concerns, requests, and expectations. Listen to, anticipate, and take the initiative to resolve customer complaints with honesty and integrity. Assume the duties and responsibilities of the Store Manager in the event of his/her unavailability. Pre-testing for eye exams Stay updated on JINS products and industry trends for informed recommendations. Educate customers on lens care, maintenance, and usage. Accurately process transactions, including payments, sales, and returns, through the POS system. Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions. Process and verify inventory shipments and maintain store displays in line with brand standards. Follow company policies on safety, health, harassment, and security. Respond to customer emails and calls regarding store inquiries, product information, and complaints. Who You Are: You are detail-orientated - you have strong attention to detail, especially in assisting customers with prescriptions and measurements. You are a team-player - you enjoy working collaboratively and have a positive, proactive attitude. You are adaptable -you're able to multitask, prioritize, and handle a fast-paced retail environment with grace. Able to work weekends, holidays, and flexible shifts as needed. Perks of Joining JINS: Competitive pay and opportunities for growth within an expanding global brand. Not certified? No problem! We’ll help you become ABO-certified and a licensed optician—just ask your recruiter for details. Training on the latest trends in eyewear technology and style. Collaborative, team-focused culture in a high-energy setting. Job Type: Full-time Pay: $28.00 - $31.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Retail management: 1 year (Preferred) Optical : 1 year (Required) Management: 1 year (Required) Language: English (Required) License/Certification: ABO Certification (Preferred) Ability to Commute: Santa Clara, CA 95050 (Required) Work Location: In person Employment Type: Full Time Salary: $28 - $31 Hourly Bonus/Commission: No