Customer Service Coordinator

Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow's breakthroughs today. Fromindustry-leading molecules to sustainable innovations, Milliken creates products thatenhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagramand LinkedIn.

POSITION OVERVIEW

The Customer Service Coordinator is responsible for delivering a best-in-class customer experience from order entry through delivery and invoicing. This role serves as a primary point of contact for day-to-day customer needs, coordinates cross-functionally to resolve issues, and helps ensure accurate, timely processing of orders. A critical component of the role is establishing and maintaining positive business relationships, both internally and externally. The position reports directly to the Customer Service Manager and is part of our Hybrid Work from Home Policy.

JOB RESPONSIBILITIES

• Serve as the primary contact for day-to-day customer needs, including order entry, order updates, and delivery information.

• Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.

• Build and maintain strong customer relationships and partner with account management and sales to support customer retention and growth.

• Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.

• Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.

• Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.

• Plan and prioritize workload to meet service expectations and align with business, supply chain, and manufacturing requirements.

• Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

QUALIFICATIONS - REQUIRED

• Experience with customer service, order processing, or similar functions in fast-paced, high-volume settings.

• Proficiency with common business software, such as Microsoft Office, and the ability to learn new tools quickly.

• Strong organization, attention to detail, and written and verbal communication skills.

• Demonstrated problem-solving skills and a customer-focused mindset, with the ability to manage multiple priorities and deadlines.

• Experience navigating customer portals and/or internal order management systems.

QUALIFICATIONS - PREFERRED

• Experience with ERP systems, such as SAP, and/or CRM tools.

The successful candidate will have strengths in the following:

• Initiative, ownership, and follow-through

• Ability to thrive in a fast-paced, team-based environment

• Adaptability and resilience in changing priorities

• Critical thinking and continuous improvement mindset

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

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