Volunteer Coordinator

Job Description

Job Description

Description:

Job Title:  Volunteer Coordinator 

Full-Time | Non-Exempt  

Reports to: Volunteer Department Manager 

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. 

Compensation: $24.00–$25.00 per hour 

Make a Difference at YoloCares  

At YoloCares, volunteers are an essential part of how we support patients and families living with life-limiting illnesses. As Volunteer Coordinator, you will help ensure our volunteers are welcomed, trained, qualified, supported, and connected to meaningful opportunities to serve.

This is a highly organized, detail-oriented role for someone who enjoys coordinating people and processes, maintaining accurate records, solving problems, and making sure important details don't fall through the cracks. 

The Volunteer Coordinator supports the Volunteer Department Manager with the day-to-day administration of YoloCares' volunteer program, including volunteer onboarding, credentialing, communications, scheduling support, recordkeeping, reporting, and compliance.

Why Employees Choose YoloCares  

When you join YoloCares, you're joining one of California's highest-rated nonprofit hospice organizations, where compassionate professionals are empowered to provide exceptional patient care. 

What you can expect: 

• Ranked among the Top 1% of hospice providers in California for quality of care 
• Recognized nationally by Modern Healthcare's Best Places to Work for five years
• More than 95% of employees report being proud to work at YoloCares 
• A mission-driven, community-centered work environment 
• Comprehensive benefits 
• Opportunities for training and professional development 

Benefits

YoloCares offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including: 

• Comprehensive health insurance, with up to 100% of employee premiums paid by YoloCares depending on the plan, plus additional support toward dependent coverage 
• Dental insurance 
• Vision insurance 
• Life insurance 
• Flexible spending account (FSA) 
• Employee assistance program (EAP) 
• Retirement plan with company matching 
• Generous paid time off (PTO) 
• Paid holidays 
• Paid sick leave 
• Training and professional development opportunities 

About YoloCares  

YoloCares is a community-founded and community-grounded nonprofit with a nearly 50-year history of caring for people living with life-limiting illnesses. Our commitment to compassionate, innovative, and patient-centered care is reflected in our work and accomplishments, including:

• Being the first California healthcare provider accepted into the prestigious National Partnership for Healthcare & Hospice Innovation 
• Opening the West Coast's first community housing program for individuals living with a terminal illness who are also experiencing homelessness 
• Creating a unique five-star adult day program in Davis, California 

At YoloCares, our team sees this work as more than a job. It is a human response to an inner voice—a vocation dedicated to serving patients and families with compassion, dignity, and respect.

Key Responsibilities  

Volunteer Onboarding  

• Manage the volunteer onboarding process from initial inquiry through activation. 
• Respond to prospective volunteer inquiries and create volunteer accounts.
• Schedule volunteer interviews and coordinate onboarding activities. 
• Collect and verify required volunteer documentation. 
• Complete volunteer due diligence checks through Sterling and the Office of Inspector General (OIG). 
• Support volunteers in completing required training. 
• Coordinate logistics for two volunteer orientations each month.
• Maintain complete, accurate, and audit-ready volunteer files.

Volunteer Qualifications & Credentialing  

• Monitor the volunteer management system daily for upcoming credential and qualification expirations.
• Proactively follow up with volunteers by email and phone to obtain updated or renewed credentials. 
• Manage applicable qualification waivers and route documentation to the Volunteer Department Manager for signature. 
• Schedule volunteer performance reviews as required. 
• Maintain accurate and current volunteer qualification and credentialing records. 
• Assist with staff qualification and credentialing processes when requested by Human Resources.

Volunteer Program Administration

• Follow up with volunteers to ensure volunteer notes and hours are entered accurately and on time. 
• Ensure volunteer documentation is properly associated with each patient's record. 
• Support preparation for and participation in Interdisciplinary Team (IDT) meetings. 
• Coordinate logistics for volunteer support groups and continuing education opportunities. 
• Maintain attendance and participation records for volunteer education and support activities. 
• Schedule and coordinate volunteer events in support of the Volunteer Department Manager. 
• Help volunteers troubleshoot routine technology issues related to logging notes and hours or updating their profiles. 
• Respond to volunteer questions and provide timely follow-up on issues referred by the Volunteer Department Manager. 
• Monitor volunteer activity and maintain volunteer retention and engagement records.
• Coordinate the transition of volunteers to inactive status when appropriate. 
• Provide occasional administrative support to Human Resources and other departments as needed.

Reporting & Data Management  

• Prepare and run required volunteer program reports, including:
• Monthly caregiver touches 
• Volunteer notes and hours 
• Caregiver educational touches 
• Medicare 5% volunteer participation reporting
• Board reports 
• Volunteer demographics reports 
• Other reports requested by the Volunteer Department Manager 
• Maintain accurate and reliable program data and records. 
• Identify and correct data inconsistencies and follow up on missing information. 
• Ensure documentation is complete, current, and readily available for audits and reporting.

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–2 years of experience in program coordination, volunteer coordination, administration, healthcare, nonprofit operations, or a related field. 
• Exceptional organizational skills and attention to detail, with the ability to manage multiple records, deadlines, credentials, and follow-up activities simultaneously. 
• Strong database and electronic recordkeeping skills, with the ability to learn and navigate complex systems quickly. 
• Strong technical aptitude and the ability to troubleshoot routine technology and data issues independently. 
• Proficiency with Microsoft Office, particularly Excel, and experience working with program data. 
• Excellent follow-through and the ability to proactively track outstanding items and ensure requirements are completed on time. 
• Strong written and verbal communication skills, with the ability to communicate professionally, respectfully, and effectively with volunteers and staff. 
• Ability to work independently, prioritize competing responsibilities, take initiative, and recognize when an issue should be escalated. 
• Ability to learn, understand, and consistently follow organizational policies, documentation standards, and regulatory requirements. 
• Ability to handle confidential and sensitive information with discretion and professionalism. 
• Ability to occasionally work evenings or weekends for volunteer orientations, education sessions, support groups, or events. 
• Bilingual proficiency in English and another language is a plus. 

Additional Job Requirements

• Ability to perform the essential functions of the position, with or without reasonable accommodation. 
• Ability to effectively use a computer and standard office equipment necessary to perform job duties. 
• If driving on YoloCares business, must possess a valid driver's license and automobile insurance as required by law. 
• Other duties as assigned.

YoloCares is an equal opportunity employer and is committed to creating an inclusive workplace. YoloCares prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.